Introducing eBay International Shipping
Delivering better benefits to simplify international shipping
Lower selling costs
Save an average of 13% on selling fees for international transactions and keep more of what you earn.*
No return hassles
We’ll handle all international returns and pay refunds on your behalf.
Expand your buyer pool
If you’re not currently utilizing eBay international standard delivery, eBay International Shipping will get your eligible listings in front of interested buyers in 200+ new markets.
Simple shipping process
Just get your sold items to our domestic hub, and we’ll handle the rest of the journey.
Enhanced seller protections
You’re protected against claims like Item Not Received and chargebacks.
Discounted shipping rates
Buyers will see lower shipping costs, making your listings more competitive.
*This discount reflects the average eBay savings. Your actual savings may vary based on the status of a Seller’s standard and service metrics.
Want to get all these benefits on all your listings?
At launch, all new, eligible listings will automatically default to eBay International Shipping. Learn how to update current non GSP listings to the new eBay International Shipping with our handy how to guide.
How does it work?
Once you get an email inviting you to the program, you’ll be able to select eBay International Shipping on all listings that are eligible for export.
When your item sells to an international buyer, you’ll only be responsible for getting it to our domestic hub. We’ll handle customs and international shipping for you.
Sell with more confidence and enjoy the profits. Save on the selling fees for international transactions, and say goodbye to international return hassles.
Ready to try it out?
If you didn’t receive an email inviting you to try the new program, but you’d like to simply let us know.
What is eBay International Shipping?
eBay International Shipping is a new shipping service that removes many of the challenges, complexities, and fees associated with international shipping for US sellers. And the best part—we’ll handle customs clearance, tracking, and post-transaction requests—at no extra cost to you.
How does enrollment work?
Sellers will be enrolled in phases over the next 12 months. You’ll be notified via email and Seller Hub when you’re eligible.
If you’re currently using the Global Shipping Program, you will be automatically enrolled and your listings will default to eBay International Shipping. If you ship with another international shipping service such as eBay International Standard Delivery, you will need to update your current listings to take advantage of eBay International Shipping benefits (Bulk listing update via Seller Hub or Single listing update via Seller Hub).
How will my final value fees be calculated?
Your final value fee is based on the final price of the item, shipping charges to the US Shipping Hub, and any other amounts you may charge the buyer. Sales tax, international shipping cost, and import charges are not included. Refer to our standard eBay selling fees for more information.
Are there additional fees with eBay International Shipping?
There are no additional fees to use eBay International Shipping beyond the standard eBay selling fees. The eBay international fee does not apply to eBay International Shipping transactions.
How do I ship my items?
You’ll receive an email when your item is sold. You can create a shipping label on eBay or create your own.
If you create a shipping label on eBay, it will automatically include the address of a shipping hub and the reference number. Tracking information will automatically be uploaded to the Orders section of Seller Hub.
If you create your own shipping label, remember to include the reference number, and add the tracking number. You can find the reference number on the Order Details page along with the buyer’s name and the address of the shipping hub.
Can I purchase shipping insurance?
Yes. If you purchase USPS insurance or signature confirmation for your item, it protects you against any loss or damage to the package only until it reaches the shipping hub. You’re responsible for getting the package safely to the shipping hub, but if the item is lost or damaged during international shipping, we’ve got your back.
- Undeliverable items will not be returned to you.
- Shipments to APO or FPO addresses are not supported.
How do I track my shipments?
We will track the movement of your package to the shipping hub and then to your buyer. You can find tracking details on the Order Details page.
There will be two tracking numbers for your shipment. The first tracking number will be the domestic tracking number for the shipment to the shipping hub. The second tracking number is the international shipment to your buyer.
When you upload tracking information, we notify the buyer by email that the item has shipped. Tracking is also visible to the buyer on the Order Details page and My eBay.
Are there size and weight limitations?
- Exceed 44 lbs. for every country except Canada (Canada’s max is 66 lbs.) - billable weight (not actual).
- Exceed 84 inches in Length + Girth
What countries can I ship to using eBay International Shipping?
You can find a list of supported countries here.
Who can see my listings?
If your item is eligible for export and not restricted in any other countries, buyers worldwide will be able to see your listing. Buyers can purchase your items based on US export regulations and the import regulations of the destination country.
What types of items can I ship using eBay International Shipping?
Items included in eBay’s hazardous, restricted or regulated materials policy, or that don't follow our International trading policy, can't be shipped using eBay International Shipping. Click here to view a list of restricted or prohibited categories.
Will you open and inspect my package?
We may open and inspect your item to ensure compliance with US export regulations and the import regulations of the destination country.
If we open your package for inspection, we take care to ensure your item is not damaged in the process. Once we’ve verified your package is able to ship, we will repack your item and send it to your buyer the same way it was originally packed.
What will happen if I ship an item that does not meet the program requirements?
Shipments may not meet eBay International Shipping requirements for a number of reasons, including but not limited to: overweight, oversize, hazardous, dangerous, or restricted goods. If it is determined that your shipment does not meet the program requirements, the item may be returned to you.
How should I package my item? Should I package it differently than a domestic order?
When packing your item, it is best to use nondescript boxes and packaging. You should also take care to pack your item so that it will arrive to your buyer undamaged.
Any exclusions you create will also apply to your eBay International Shipping eligible listings.
eBay International Shipping serves more than 200 countries worldwide. If you wish not to sell to a specific country or region, you can update your shipping exclusions to prevent sales to that country or region.
To manage shipping exclusions on an individual listing
1. Navigate to the listing you wish to update
2. Scroll down to the Delivery section
- If you already have exclusions set, select “Edit exclusions” to make changes.
- If you don't have any exclusions set, select 'More options' on the top right corner of the shipping section, then choose the locations you wish to exclude.
3. Select “Apply” to save the exclusions for the listing
What protections does eBay International Shipping offer?
There are a number of benefits to using eBay International Shipping, including protections through eBay Money Back Guarantee cases:
- If an item is lost or damaged during international shipping, eBay Money Back Guarantee cases will be resolved in your favor.
- Your seller performance standards and Service Metrics won’t be affected by late deliveries or eBay Money Back Guarantee cases attributed to international shipping.
- Any negative or neutral feedback from item handling during international transit will be removed from your account.
- We’ll handle international returns on your behalf, including Not as Described claims.
How will international returns be handled?
We recognize that international returns can be a hassle, so we’ll handle them on your behalf.
When a return is opened, we’ll provide the buyer with a return label to ship it back to a consolidation center. Upon receipt of the return, we’ll refund your buyer and you get to keep the sale.
You're protected from neutral or negative feedback, and we will remove any related defects, including opened cases in service metrics. See eBay International Shipping terms and conditions for more information.
How can I determine what rate will apply to my item?
We’ve simplified eBay International Shipping compared to other international services. First, we will use the domestic shipping info identified on your listing to calculate the domestic shipping costs to the US Shipping Hub. Next, we will manage and calculate the international shipping costs to the buyer based upon the weight, dimensions, and destination country of the buyer. Finally, we will display a combined shipping cost (inclusion of domestic and international shipping cost) to the buyer.
Will my buyer incur additional charges?
When international buyers view your listings, they’ll see both shipping charges and estimated import charges.
At checkout, the buyer will see final charges based on the destination country, including the item price, shipping charges, and import charges (if applicable). They will have the choice to pay import charges, including duties and taxes, at checkout or at delivery.
Shipping charges include any US shipping charges you specify, as well as applicable international shipping, handling, and other fees.
Do I get paid differently on international orders?
No. You’ll receive the item price and any specified domestic shipping and handling charges directly from the buyer. You can review the total charges on the Order Details page.
I already sold an item from a listing that was set up with USPS International. Can I switch to eBay International Shipping before I send?
Your items must be listed with eBay International Shipping at the time the buyer makes a purchase.
Can I customize my international shipping options?
You can customize which countries you’d like to ship to through eBay International Shipping, allowing you to select which international shipping service you’d like to use for certain locations.
For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use eBay International Shipping for the remaining eligible countries.
What about items not eligible for eBay International Shipping?
If you’d like to sell items not eligible for eBay International Shipping, you can use other international shipping services.
- Navigate to the listing you wish to change
- Scroll down to the “Delivery” section and select “Edit all options”
- In the International Shipping section, select “add international shipping service.” You can add up to 4 services.
- Save and confirm your changes
Can I opt out of eBay International Shipping?
To opt out of eBay International Shipping
- Go to My eBay > Account > Site Preferences.
- Click the Show link to the right of the Shipping Preferences section.
- Click the Opt Out link to the right of eBay International Shipping.
- Review the information. If you still wish to opt out, click Done.
To remove a single active listing from eBay International Shipping:
- Navigate to the listing you’d like to change.
- Scroll down to the Delivery section.
- Click the link to the right of Additional Locations and then select None.
- In the Delivery section, click the Edit All Options link.
- In the International shipping section, add a new international shipping service. You can add up to 4 services.
- Save and confirm your changes.
If you choose to opt out of eBay International Shipping, you must wait 24 hours before opting back in.
What is an exporter of record? And what does it mean that eBay will be the exporter of record?
An Exporter of Record (EOR) ensures that all shipments leaving the United States comply with all US export regulations. An EOR is the person or entity responsible for goods and services shipped between two countries.
As part of eBay International Shipping, we will assume all responsibilities associated with the export of your item. This means eBay will be responsible for filing all documentation and complying with US export regulations on your behalf.
What is the difference between Duties Pre Paid (DDP) and Duties Post Paid (DPP)?
If you choose to ship your orders with pre-paid Duties and Taxes, you, the seller, are charged an upfront fee to cover paying the import and other delivery fees when the shipment arrives at the destination country.
Who pays duties and taxes?
The buyer is responsible for settling all charges or fees in order for customs to release the shipment and have it delivered to them.
If you ship with post-paid Duties and Taxes, you do not incur any upfront charges. The buyer/customer is responsible for settling all charges or fees in order for customs to release the shipment and have it delivered to them.
Does eBay International Shipping offer buyers Duties Pre-Paid and Duties Post-Paid options?
Currently, eBay International Shipping only offers Duties Post-Paid (DPP.) The Duties Pre-Paid option will be coming soon.
By participating in eBay International Shipping, you are agreeing to allow eBay to act as the exporter of record and to the Program Terms and Conditions https://pages.ebay.com/internationalshippingprogram/seller/terms/.