Seller Help

Manage common selling issues with this self-service resource.

What is Seller Help?

Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received” and “Item not as described” cases, and other common selling issues all in one place. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay.

With Seller Help, you can:

  • Manage refunds, returns, and “Items not received” and “Item not as described” cases all in one place.

  • Submit requests to eBay to review feedback and defects for removal.

  • See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue.

  • Report buyers who abuse eBay policies.

  • Request a selling limit increase

Start using Seller Help

Step 1. You can get to Seller Help directly or from the homepage of our Help pages  

Help & Contact menu screenshotStep 2. Select an option you need help with.

Search eBay Help screenshot


Step 3. Example:

Request assistance screenshot

Seller Help FAQs

Seller Help is a self-service resource to manage your refunds, returns, and “Item not received” and “Item not as described” claims in one convenient location. We’ll add more functionality in the future, such as managing canceled orders and chargebacks.

No. You can still use Seller Hub and My eBay just as before. However, the same functionality is available in Seller Help. If you find that Seller Help isn’t for you, there’s no need to opt out—simply stop using it.

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