Manage returns
Great return experiences build trust and loyalty with your buyers.
Clear policies drive trust
Setting the right returns policy lets buyers shop with confidence. Policies that offer a generous window, such as 30 or 60 days, let buyers know you’ll be there to help if there’s an issue. A no-returns policy signals to buyers that they should take a bit of extra time to ensure they’re making the right purchase.
Finding out how returns work
We’ll notify you when you receive a return request. Whenever possible, we’ll provide your buyer with a label right away. Otherwise, we’ll let the buyer know they’ll get one from you or have to buy their own, depending on your policy.
Setting up your returns address
You can set your own returns address rules if you want buyers to return items to different locations based on the return reason, refund amount, or other conditions. You can also set up rules to automatically accept returns or send immediate refunds.
Managing your return requests
If a return meets your policy or the eBay Money Back Guarantee, we’ll provide a label right away. Once you get your item back, you have two business days to inspect and refund, or ask us for help. Protections like label subsidies and refund deductions may apply.
International returns
Sellers who set up international returns reach more potential customers. You can also choose to opt out of international returns depending on your preference.
How to handle returns
An item may be returned because it’s the wrong size, fit, or doesn’t match the description. In these cases, you’re required to accept the return and cover the return shipping cost. Accepting the return can reduce the chance of getting a defect, and we’ll reimburse you the final value fee once you refund the buyer.
