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We’re continuing our progress toward eliminating unpaid items for Best Offer listings in the US

We understand the frustration of not getting paid after you’ve done everything right. You’ve created a great listing, waited for the right offer, and quickly accepted the Best Offer—only to have the buyer fail to return and pay.

You’ve heard us talk about our commitment to eliminating unpaid items. We’ve been testing different ways to solve this problem, starting with Best Offer listings in the US. The first phase of changes to Best Offer is already live for a significant number of buyers, who now have to provide a payment method up front before submitting an offer.

We’re continuing to fine-tune and expand how we protect you from unpaid items. Our goal is to extend the new experience to all buyers who submit Best Offers, first in the US and later across more eBay markets.

Sellers are talking about the 2023 Winter Seller Update in the eBay Community.