ShipCover Insurance
Get more coverage when shipping high-valued shipments.
Save big and protect your eBay shipments
When you purchase USPS® shipping labels through eBay, you can add insurance coverage with ShipCover.* ShipCover will cover domestic shipments up to $15,000 and international shipments up to $10,000. With this added protection, you can ship with confidence, knowing your packages are covered every step of the way.
*ShipCover insurance is available through Parcel Insurance Plan. Terms and conditions apply.
Key benefits
ShipCover offers extensive coverage giving you peace of mind when shipping. Here are some of the key advantages.
Competitive rates
ShipCover insurance is priced competitively, offering a cost-effective alternative to purchasing coverage directly from USPS®.
Convenient claims
Easily file your claim directly on eBay. Simply head to the Shipping Labels page in Seller Hub or My eBay.
Timely updates
Track the status of your claim anytime in Seller Hub or My eBay, so you're always in the loop.
Add ShipCover to your shipment in a few clicks
You can easily add ShipCover insurance under Orders in My eBay or your Orders awaiting shipment in Seller Hub.
Great price for added coverage
ShipCover insurance rates begin at $1.70 for every $100 of coverage for domestic shipping, and $2.82 for every $100 of coverage for international shipping.
Check the rate card for USPS® domestic and international shipping.
FAQs
How do I purchase ShipCover?
- Go to Orders in My eBay or your Orders Awaiting Shipment in Seller Hub.
- Choose the item you’d like to ship and select “Print shipping label.”
- In the Additional Options section, select “Additional liability coverage.”
- Select ShipCover Insurance and, if it isn’t prefilled, enter the amount of coverage you need, then select “Add.” The shipping cost section of the page shows the insurance cost.
- Read the terms of coverage, and check the box to agree.
- Select “Purchase shipping label.”
Finally, you’ll receive an email confirming that your shipment is insured, along with your insurance policy number.
Can I purchase ShipCover insurance for any carrier?
Currently, ShipCover is only available for eBay shipments when you use USPS®. We may include other carriers in the future.
If an item is lost or damaged, how do I file a claim?
- In Seller Hub, click on Shipping Labels under the Orders tab, and in My eBay, click on Shipping Labels in the Sell section under the Activity tab.
- Find the shipping label for the item and select “Create Claim” under “More Actions.
- Fill out the claim form.
Once I’ve filed a claim, how can I check the status?
- Go to Orders in My eBay or Seller Hub
- Find the order and select View order details
- Select View claim status
Is it easy to verify a claim with my buyer?
Yes. After you file a claim, we’ll need to verify whether the item was damaged in transit or never received. Your buyer can verify your claim by opening a case in the eBay Resolution Center. If your buyer hasn’t opened a case, ShipCover sends an email to the buyer with details on how to complete the verification process.
My buyer tells me that they never received the verification email. Now what?
The buyer can verify the claim through My eBay in one of two ways. They can:
- Click “Won/Purchased” on the left-hand side.
- Find the item and click on the description.
- Click “View order details.”
- Click “Verify shipping insurance claim” and fill out the form.
Or:
- Click on the “Messages” tab at the top of the page.
- Open the message with the subject “Shipping insurance claim received.”
- Click “Verify the claim” and fill out the form.
Are there any items excluded from ShipCover?
Yes, certain items aren’t covered by ShipCover. Here is a list of excluded items and the ShipCover terms of coverage.
Who can I contact for claim related questions?
If you have questions or concerns related to your claims, please contact eBay ShipCover Claims & Support.