Seller Center

Get free one-on-one support with Seller Clinics

Grow your business with advice from an expert Marketplace Advisor.

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Fast, flexible support with Seller Clinics

Eligible sellers who are registered as a business can now take advantage of free Seller Clinics to give you easy access to growth support when you need it. Simply book a phone call appointment and you’ll be paired with a Marketplace Advisor who can offer you personalized advice on how to grow your business.

Book an appointment

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How can Seller Clinics support your business?

If you’re looking for new ways to scale and grow, a free Seller Clinic appointment can help you with expert advice—tailored to the unique needs of your business. Whether you’re looking for advice on eBay’s extensive range of services and tools or pursuing new opportunities for expansion, speaking to an eBay expert during your 45-minute phone session can help you achieve new heights for your business.

You can get support with:

eBay foundations, such as listing and setting up your Store
Taking your Store to the next level with eBay tools and services
Accelerating growth with eBay Advertising
Seller standards and shipping

To get the most out of your Seller Clinic session, choose a topic you’d like support with. This will help your Marketplace Advisor prepare ahead of time to optimize your session.

See Terms

Book an appointment

On Calendly, select a date and time that works for you, and one of our expert Marketplace Advisors will give you a call at your scheduled time. Even though appointment times can be edited within Calendly, we ask that you try to keep to your original time. That way, you can be paired with the advisor that has prepared for your unique topic.

Get started

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Hear from our sellers

98% of sellers surveyed were ‘extremely satisfied’ with the support they received in the Seller Clinics program*

*Source: Seller Clinics Program CSAT, Aug 2025 - Jan 2026. Based on post-session survey results from participating business sellers in the US market.

elkaderauction
“Christopher was extremely knowledgeable and helpful. I've already implemented some of his recommendations and I'll be working on others shortly. I think these seller clinics are a really great idea, because there are a lot of people out there on YouTube and elsewhere saying a lot of different things, and it's nice to get authoritative advice directly from eBay. It was an extremely valuable experience.”
thesqueakydaisyshoppe
“I think this is an invaluable service we are provided. To be able to speak to someone who is very knowledgeable and experienced (for free, no less) is an incredible perk. I know some of the information that was shared will definitely help build my customer base and I cannot thank eBay enough!”
bjmcavoy
“Rick was very nice, helpful and knowledgeable. I will [be] putting his advice to action in the coming weeks/months. I was really nervous to sign up for a 1:1 session, but so glad I did.”
wearetwopeasinapod
“I learned a great deal in this 45-minute session and truly appreciate the one-on-one format. Jessica was extremely helpful.”

FAQs

Who is eligible?
Seller Clinics are available to business sellers who meet all of the following criteria:

Are registered as a business on the eBay.com site;
Are physically based in the United States;
Are Above Standard or higher in Seller Standards performance level; and
Have delivered a Gross Merchandise Value (GMV) of less than $100,000 on eBay within the 12-month period before their first appointment

How do I check if I am registered as a business?
You can check your registration type under Account settings > Personal information > Account type. Under account type, you can confirm if you’re a business account. If you are registered as an “Individual,” you have the option to upgrade to a business account.

Can an employee book a Seller Clinic for my account?

Seller Clinics can only be booked by the registered account holder or an authorized user on the account. If you’d like to give an employee access, the account holder must contact eBay customer service to add them as an authorized user.

Is there a charge associated with booking a session?

No, the session is free of charge.

Can I book a follow-up session with the same Marketplace Advisor?

You’ll be assigned a different Marketplace Advisor for each session, so you won’t be able to book one with the same advisor. However, every advisor is equipped to deal with a broad range of topics and will be able to offer a fresh perspective.

Do I need to provide anything ahead of the appointment?

No, getting started is easy. Just book an appointment via the provided Calendly link and select the topic you’d like to discuss.

What can I expect to get from the session?

A Marketplace Advisor will call you directly on the phone and provide personalized advice for your eBay business, based on the topic you’ve pre-selected to discuss during the session.

Marketplace Advisors cannot assist with customer service issues, policy appeals, order-specific problems, or case resolution. For help with those topics, please use eBay’s standard support channels for the right team to assist you.

How many of these sessions can I make use of?

You can take advantage of three Seller Clinic sessions per calendar year.

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