The US INFORM laws

Your trust in eBay is at the heart of everything we do and it’s no different with the new US INFORM laws. These laws continue to be adopted throughout the US, and we’re committed to keeping you informed about possible impacts on your business.

 

Here’s what you need to know:

  • The US INFORM laws aim to create a safe and transparent online buying process and require marketplaces like eBay to collect, verify, and disclose certain high-volume seller information.
  • A high-volume seller is someone who has sold 200 or more new items totaling more than $5,000 in a 12-month consecutive period over the last 24 months on our US site.
  • If you meet that criteria, we’ll need to collect and verify some identification and contact information.
  • And if you reach an annual total revenue of $20,000, we’re required to include your name (or company name) and full physical address in purchase confirmation emails and order details, but there are some exceptions.
  • High-volume sellers will need to keep their information up-to-date and we’ll ask you to review this annually.

The basics

The US INFORM laws are designed to create a safe and transparent online buying process. These laws require online marketplaces like eBay to collect, verify, and disclose certain information about high-volume sellers to their buyers.

This impacts high-volume sellers, which is defined as someone who has sold 200 or more new items totaling more than $5,000 in a 12-month consecutive period over the last 24 months on our US site.

If you’ve sold 200 or more new items totaling more than $5,000 in a 12-month consecutive period over the last 24 months on our US site, we’ll just need to collect and verify your:

  • Bank account number
  • Tax identification number
  • Phone number
  • Email address

If you’re a business seller, we’ll also need to collect and verify a copy of your government-issued ID.

And once you reach $20,000 in annual eBay revenue, then we’re required to include your name (or company name) and full physical address in purchase confirmation emails and order details, but there are some exceptions.

There are three exceptions to sharing your full physical address:

1. If your address is your residential address, only state and country will be shown. 

2. If you provide a different return address, then that return address will be displayed. 

3. If your address is protected under certain state laws, the information displayed will be based on that state’s requirements.

As the US INFORM laws continue to be enacted, you’ll be able to certify whether you’re eligible for an exception. If we determine you don’t qualify for one of these exceptions or if you’re not responding to buyers within a reasonable amount of time, we may need to include your full physical address in purchase order confirmation emails and order details.

No, but you’ll need to keep your information up-to-date and we’ll ask you to review everything annually.

The good news is you’ve already provided most of this information when you signed up for eBay. If you sell over 200 new items totaling more than $5,000, we’ll send you instructions on how to upload your information in Seller Hub and My eBay.

Without this information, we may need to put your payouts or account on hold. Once all of your information is collected and verified though, you’ll be ready for your next sale.

These laws continue to be adopted throughout the US, and we’re committed to keeping you informed about possible impacts on your business.

If you have any questions or concerns, just get in touch. We’re here to help.

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