Elevate your Open Box listings
Enhance buyer trust and stand out in the marketplace with our exclusive Certified Open Box program.
What you need to know
We’re pleased to introduce the Certified Open Box program, designed to enhance your Open Box listings within Electronics & Home.
Listings in eligible categories will now automatically display the Certified Open Box badge when they meet key service standards and offer free shipping and free returns. This badge communicates premium quality and can help boost buyer confidence, helping your items stand out and elevating your brand presence on eBay.
Each Certified Open Box item comes with a one-year warranty serviced by Allstate Protection Plans, adding even more value and peace of mind for your customers.
Examples of eligible categories:*
- Cell phones
- Smartwatches
- Laptops
- Vacuum cleaners
- Appliances
- Headphones
- Tablets
- Tools
- Video game consoles
See the full list of Certified Open Box categories.
Qualifying for Certified Open Box
To qualify for the programme, your seller level needs to be ASTD/ETRS and you must have a business account.
Make sure your listings:
- Fall into the eligible categories described above
- Have the condition set to “Open Box”
- Offer free delivery
- Provide at least 30-day free returns
Your listings must also meet the following service metrics:
- “Item Not as Described” rate below 4%
- “Item Not Received” rate below 1%
- A minimum of 25 Open Box transactions every 3 months
Next steps
Once you meet the outlined criteria, the Certified Open Box badge will automatically appear on your listings in eligible categories within Electronics & Home – no extra steps required. Your items will also be covered by a one-year warranty, serviced by Allstate Protection Plans.
If you’re close to meeting the criteria, consider focusing on improving your “Item Not as Described” and “Item Not Received” rates or increasing your transactions. We’re here to support you in achieving these goals.
* Eligible categories are subject to change.
FAQs
What happens if my service metrics and/or seller level drop below the required levels?
If your metrics and/or seller level temporarily fall short during an evaluation period, we’ll remove the Certified Open Box badge and the warranty. Once your metrics are back to the required level, these benefits will be reinstated.
What does the one-year warranty from Allstate Protection Plans cover?
The one-year warranty covers defects in materials and workmanship, offering peace of mind to your buyers with protection beyond the initial purchase.
How can I monitor my metrics?
You can track your service metrics through the Seller Hub, where you’ll find detailed reports and insights to help maintain the necessary standards.
Does it cost anything to participate in the Certified Open Box program?
No, participation is free. As long as your listings meet the criteria, the badge will be applied automatically.