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Detailed Seller Ratings

Detailed seller ratings can provide a more complete picture of a seller's performance.

When buyers leave an overall Feedback rating for a seller (positive, neutral, or negative), in many cases they can also leave detailed seller ratings in 4 areas:
  • Item description

  • Communication

  • Shipping time

  • Shipping and handling charges

The detailed seller rating system is based on a one- to five-star scale. Five stars is the highest rating, and one star is the lowest rating.

  • Transactions in motors vehicle categories can't be rated on shipping time and shipping and handling charges. Buyers typically arrange vehicle shipping through a shipping company unrelated to the seller

  • Transactions for items purchased using free in-store pickup can't be rated on shipping time and shipping charges.