You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
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You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you’re not able to resolve your issue with the seller, we’re always available to step in and help.
If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
To cancel an order – whether it's a Buy It Now purchase or you've won an auction – you'll need to contact the seller and ask if they can cancel it for you.
You can save fixed-price items you'd like to buy by adding them to your shopping cart while you continue shopping. When you're ready, you can check out and pay for multiple items in one go.
Best Offer lets you offer the seller a price you’re willing to pay for the item. The seller can accept, reject, or counter your offer by suggesting another price.
If you made a Best Offer on a listing, the seller may come back to you with a counteroffer suggesting another price.
If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.
Automatic bidding is the easiest way to bid on an eBay auction. Simply enter the highest price you’re willing to pay for an item, and we'll do the rest.
eBay auctions often have multiple competing bidders. You can maximize your chances of winning by having a good bidding strategy.
If you didn't win an auction, the seller might give you another opportunity to buy the item you wanted by sending you a Second Chance Offer.
A reserve price is the minimum amount the seller is willing to sell an item for. If the reserve price isn't met, the item won't be sold.
If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.
If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved.
If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing.
If you're having problems paying with PayPal, or need help with your PayPal account, contact PayPal Customer Support directly.
If you have a PayPal account, you can use it to pay for your items on eBay. You can also link your PayPal and eBay accounts so you don’t need to enter your details each time you pay at checkout.
Most sellers on eBay accept payment by credit and debit cards. You’ll find the payment methods a seller accepts on their listing.
At checkout you can pay for your item, choose where you’d like it to be delivered, and review your order details before you pay.
Sign up to receive discount offers and coupons to save on your next eBay purchase.
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
Estimated delivery dates let you know when you can expect an eBay item to arrive.
You can find out how much shipping costs in the shipping section of every eBay listing. We always show the shipping cost separately from the item cost so you can see exactly how much you’ll pay for delivery before you go to checkout.
Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. You might also get a shipping discount because the seller saves money by combining items.
If you’ve already completed your purchase but need to make a change to your address or shipping details, contact the seller as soon as possible to let them know.
You’ll find all your orders from the past 3 years in your purchase history. It's also the place to go if you need to return an item, pay for your purchases, or view your order details.
If you’ve used our range of filters on your search and still can’t find what you’re looking for, try advanced search.
You’ll receive an order number every time you make a purchase on eBay.
You can find listings you've browsed lately in your recently viewed items. However, if the listing isn't there, the item may have been purchased, or we needed to remove the listing.
Save valuable shopping time by creating saved searches for the items you regularly search eBay for.
You can find all of the feedback you've left for sellers in your Feedback profile. From there, you can also follow up, make changes, or add comments to feedback you've left.
When you leave feedback, you’re letting others know about your buying experience with a seller. If the seller doesn’t believe the feedback was fair, they may dispute it.
You can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.
How you contact a seller on eBay depends on whether you've already bought an item from them or not.
We created policies to make sure eBay is a safe place to buy and sell. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it.
Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on eBay. If you spot something suspicious, let us know.
You can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.