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You can shop on eBay even if you haven't registered for an account. However, there are some restrictions. Find out when and how you can buy on eBay as a guest.
eBay | Customer Service |
You can shop on eBay even if you haven't registered for an account. However, there are some restrictions. Find out when and how you can buy on eBay as a guest.
If you didn't get your item, you're covered under the eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you're not able to resolve your issue with the seller, we're always available to step in and help.
You can shop on eBay even if you haven't registered for an account. However, there are some restrictions. Find out when and how you can buy on eBay as a guest.
To cancel an order – whether it's a Buy It Now transaction or you've won an auction – you'll need to contact the seller and ask them to cancel it for you.
The eBay shopping cart lets you save fixed-price items you want to buy while you continue shopping. When you're ready, you can check out and pay for multiple items in one go.
Best Offer lets you offer the seller a price you're willing to pay on Buy It Now items. The seller decides whether to accept, reject, or counter your offer.
If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.
Automatic bidding is the easiest way to bid on an eBay auction. Simply enter the highest price you're willing to pay for an item, and we do the rest.
eBay auctions will often have multiple competing bidders, but you can maximize your chances of winning by having a well thought out bidding strategy.
If you didn't get your item, you're covered under the eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
If your item arrives damaged or faulty, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return.
For help with your PayPal account, or paying with PayPal, it's best to contact PayPal Customer Support directly.
Paying for items with PayPal on eBay is simple and secure. It's also the payment method most commonly accepted by our sellers.
If you prefer not to use PayPal, credit and debit card payments are often accepted by sellers.
When you're ready to pay, simply head to checkout. You'll be able to check the details of your order and confirm how and where you want it delivered.
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
Estimated delivery dates let you know when you can expect an eBay item to arrive.
You can find a seller's shipping rates in the Shipping section of every eBay listing. We always show the shipping cost separately to the item cost to make clear exactly how much you're paying for delivery.
Most sellers on eBay are happy to ship everything to you in the same package if you're buying multiple items from them. You might also get a discount on shipping costs because the seller saves money by combining items together.
Your purchase history lets you track and manage all the items you've bought on eBay. Go to Purchase history - opens in new window or tab to find details on the items you've bought from as long as three years ago.
Our standard search is usually your best starting point for finding what you need, and has a range of filters to narrow down your results. However, if you've got some specific conditions for what you're looking for, our advanced search function might be able to help. It'll also help you find eBay Stores or members quickly.
If you're looking for a particular eBay seller, you can use our advanced search to find them.
Every item you buy on eBay has its own unique item number, which is sometimes called an item ID.
Your Feedback profile - opens in new window or tab shows all of the feedback you've received and left for others. From there, you can also follow up, make changes, or add comments to feedback you've left.
When you leave feedback, you're letting others know about your buying experience with a seller. Usually this means leaving positive feedback to recognize a successful purchase. However, if something didn't go as smoothly as expected, you might choose to leave a negative rating or comment. If that happens, and the seller doesn't believe the feedback was fair, they have the option of disputing it.
You can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.
There are different ways to contact a seller on eBay, and they depend on whether or not you've already bought an item from them.
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a seller because they're not following our policies, let us know and we'll look into it.
Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on eBay. If you spot something suspicious, let us know.
You can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.