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- Buying as a guest
You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
4 min article - How buyers can cancel an order
If you’ve changed your mind about a purchase, you can submit a request to cancel the order. The seller can either accept or decline your cancellation request.
2 min article - Your shopping cart
You can save fixed-price items you'd like to buy by adding them to your shopping cart while you continue shopping. When you're ready, you can check out and pay for multiple items in one go.
3 min article - Making a Best Offer
With Best Offer, you can offer the seller a price you're willing to pay for the item. The seller can accept, decline, or counter your offer by suggesting another price.
3 min article - Counteroffers
If you made a Best Offer on a listing, the seller may come back to you with a counteroffer suggesting another price.
1 min article - Buying vehicles, parts, and accessories
You can search for vehicles and parts by year, make, model, trim and engine on eBay Motors. You can also shop by category or filter your results so you only see local listings.
4 min article - Using the eBay app
Download the eBay app to buy, sell, or browse straight from your phone. Available for free on iOS and Android, the eBay app has a range of great features to help you keep track of your eBay activity.
1 min article
- Retracting a bid
If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances.
2 min article - Automatic bidding
Automatic bidding is the easiest way to bid on an eBay auction. Simply enter the highest price you’re willing to pay for an item, and we'll do the rest.
2 min article - Tips for winning auctions
eBay auctions often have multiple competing bidders. You can maximize your chances of winning by having a good bidding strategy.
3 min article - Bid snipingWaiting until the last few seconds of an auction to make a winning bid is known as bid sniping. This tactic is used to try to prevent other bidders from having a chance to place a higher bid before the auction ends.2 min article
- Responding to Second Chance Offers
If you didn't win an auction, the seller might give you another opportunity to buy the item you wanted by sending you a Second Chance Offer.
2 min article - How reserve prices work
A reserve price is the minimum amount the seller is willing to sell an item for. If the reserve price isn't met, the item won't be sold.
1 min article
- Get help with an item that hasn't arrived
If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.
4 min article - Return an item for a refund
If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
4 min article - Ask eBay to step in and help for buyers
You can ask us to step in if there's an issue with your order and the seller hasn't been able to help.
1 min article - Check the status of your request
If you've requested a return or reported that you didn't receive your order, you can check the status at any time.
2 min article - Appeal the outcome of a case as a buyer
If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing.
2 min article - Return shipping for buyers
There are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return.
2 min article - Get help if you bought as a guest
If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.
3 min article
- Paying for items
When you see an item for sale on eBay, the listing will include the payment methods you can use to buy it. If you have any problems paying for your items, we can help troubleshoot the issue.
2 min article - Contacting PayPal
If you're having problems paying with PayPal, or need help with your PayPal account, contact PayPal Customer Support directly.
1 min article - Paying with PayPal
If you have a PayPal account, you can use it to pay for your items on eBay. You can also link your PayPal and eBay accounts so you don’t need to enter your details each time you pay at checkout.
2 min article - Paying for items with a credit or debit card
eBay offers payment by credit and debit cards for most listings. You’ll see accepted payment methods at checkout.
3 min article - Checkout
At checkout you can pay for your item, choose where you’d like it to be delivered, and review your order details before you pay.
2 min article - Coupons and discounts
Sign up to receive discount offers and coupons to save on your next eBay purchase.
2 min article - eBay gift cardsBuying for someone else? Not sure what they'd like? Try an eBay gift card. We have gift cards for every occasion. You can even choose custom-designed cards based on the recipient's interests.3 min article
- Paying tax on eBay purchases
Many countries and jurisdictions around the world apply some type of tax on consumer purchases, including items bought on eBay. Whether the tax is included in the listing price, added at checkout, charged at the border, or paid directly by the buyer depends on the seller's status, the order price, the item's location, and your shipping address.
4 mins article
- Tracking your item
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
1 min article - Expected delivery dates for buyers
Expected delivery dates let you know when you can expect an eBay item to arrive.
2 min article - Shipping rates for buyers
You can find out how much shipping costs in the shipping section of every eBay listing. We always show the shipping cost separately from the item cost so you can see exactly how much you’ll pay for delivery before you go to checkout.
1 min article - Saving through combined shipping
Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. You might also get a shipping discount because the seller saves money by combining items.
2 min article - Changing your shipping details after a purchase
If you’ve already completed your purchase but need to make a change to your address or shipping details, contact the seller as soon as possible to let them know.
3 min article - Buying with local pickup
Many sellers offer free local pickup, especially for large items which may be difficult to ship. You can collect the item in person, inspect it before you take it home, and save money by not having to pay for shipping.
1 min article - International purchases and shipping for buyers
You'll find items from all over the world on eBay. International sellers can send items to you through regular shipping services, or they may use one of eBay's shipping programs.
3 min article
- Your purchase history
You’ll find all your orders from the past 7 years in your purchase history. It's also the place to go if you need to return an item, pay for your purchases, or view your order details.
1 min article - Advanced search
If you’ve used our range of filters on your search and still can’t find what you’re looking for, try advanced search.
1 min article - Your eBay order number
You’ll receive an order number every time you make a purchase on eBay.
3 min article - Finding a listing
You can find listings you've browsed lately in your recently viewed items. However, if the listing isn't there, the item may have been purchased, or we needed to remove the listing.
3 min article - Saved searches
Save valuable shopping time by creating saved searches for the items you regularly search eBay for.
1 min article - Your recently viewed items
You can find the listings for items you’ve browsed lately in your recently viewed items.
1 min article - Your Watchlist
If you have your eye on something but are not quite ready to commit, you can add it to your Watchlist while you make up your mind.
2 min article
- Viewing and changing feedback left for sellers
You can find all of the feedback you've left for sellers in your Feedback profile. Once you’ve left feedback, you won’t be able to edit or delete it, unless you ask the seller to send you a feedback revision request. Alternatively, you can add extra comments or information to your original feedback by leaving a follow-up comment.
3 min article - Handling feedback disputes with sellers
When you leave feedback, you’re letting others know about your buying experience with a seller. If the seller doesn’t believe the feedback was fair, they may dispute it.
2 min article - Feedback policyOur community expects honest, transparent feedback. We allow buyers to share their experiences with the community but will remove harmful or irrelevant comments and images.4 min article
- Feedback profiles
You can see how eBay members have been rated by other eBay users by viewing their feedback profile.
3 min article - Seller ratings
You can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.
2 min article - Feedback manipulation policy
Feedback manipulation, which is any attempt to artificially increase your feedback score or lower another member's, is not allowed.
1 min article
- Contacting a seller
How you contact a seller on eBay depends on whether you've already bought an item from them or not.
1 min article - Report an issue with a seller
We created policies to make sure eBay is a safe place to buy and sell. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it.
2 min article - Avoiding seller fraud
Keeping our members safe is a top priority for us, so we have zero tolerance for fraud on eBay. If you spot something suspicious, let us know.
2 min article - Seller ratings
You can find the best and most reputable sellers on eBay by looking at their seller rating, feedback score, and the number of items they've sold.
2 min article