Selling

Top selling articles for you
Start selling on eBay
Whether you want to make some extra cash, clear out some unwanted items from around the house, or even start a business, it's easy to start selling on eBay.

4 min overview
Selling fees
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item sells.

10 min article
Creating a listing
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.

1 min article

Getting Started

Start selling on eBay
4 min overview
Listing tips overview
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively and increase your sales.

3 min article
Pricing your items
Listing your items at the right price will help them sell. Look around on eBay for similar products to get an idea of what other sellers are charging.

2 min article
eBay valet
Selling internationally
Making your listings available internationally is easy and can help you grow your business by getting items in front of buyers worldwide.

2 min article
Selling vehicles, parts, and accessories
You can sell all types of vehicles, including cars, trucks, motorcycles, and boats, as well as parts and accessories, in the Motors category on eBay.

3 min article

Listing Your Item

All about listings - overview
1 min overview
Creating a listing
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.

1 min article
Selling limits
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.

1 min article
Adding Best Offer to your listing and sending offers to buyers
When you add the Best Offer option to your eBay listings, you're inviting buyers to negotiate with you. After a buyer makes an offer, you can choose to accept, decline, or make a counteroffer. If you want to encourage buyers interested in your items to make a purchase, you can also send them offers.

3 min article
Selling through auctions
When you list an item for sale in an eBay auction, you choose a starting price, and interested buyers place bids. When the auction ends, you sell to the highest bidder.

1 min article
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Canceling bids and managing bidders
As a seller, there are some situations where you can cancel bids that have been placed on your auction style listings. However, once canceled, a bid can't be reinstated.

2 min article
Canceling a listing
You can cancel an eBay fixed price listing at any time, but auction listings can only be canceled in certain situations.

The guidelines on this page are for ending a listing early in most categories (including Motors Parts & Accessories). Motors vehicle listings have different guidelines. Learn more about ending an eBay Motors vehicle listing early.

2 min article
Choosing how to get paid
When you list an item on eBay, you choose how buyers pay you. In most categories, you must accept either PayPal or credit and debit cards.

If you're a managed payments seller, forms of payment will be automatically set. You don't need to do anything. Your buyers will be able to pay with credit or debit card, Apple Pay, Google Pay, and PayPal.

1 min article
Setting buyer requirements
To increase your chances of making a sale, you'll usually want as many potential buyers as possible. However, we understand that there may be certain types of buyer you don't want to do business with. To manage who can buy from you, you can use our buyer requirements feature.

2 min article
Revise a listing
You can usually make changes to your eBay listings, but there are some restrictions depending on what you want to change and when. There's no fee to revise a listing unless you add a special feature.

2 min article
Relisting items
If an item you list on eBay doesn't sell, we can automatically relist it for you to get it back in front of buyers.

2 min article
Finding your sold items
You can find a history of the items you've sold in My eBay or Seller Hub.

2 min article

Returns & Refunds

Manage returns, missing items, and refunds for sellers
4 min overview
Help a buyer with an item they didn't receive
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.

3 min article
How to handle a return request as a seller
If a buyer wants to return an item to you, how you can respond will depend on why they're returning it, and on your return policy.

If the buyer opened the return request because the item is damaged, doesn't match the listing description, or they received the wrong item, you'll have to accept their return request even if you don't accept returns.

4 min article
Setting up your return policy
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.

2 min article
Best practices for avoiding and handling issues with buyers
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases.

4 min article
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Ask eBay to step in and help for sellers
If your buyer has let you know about an issue with their purchase and you can't resolve their problem within 3 business days, you can ask us to help you out.

2 min article
Return shipping for sellers
Who pays for return shipping – you or the buyer – depends on the reason they're returning the item and your return policy.

4 min article
Appeal eBay's decision about a return or missing item for sellers
If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed.
2 min article
Using the Resolution Center as a seller
You can report and track any issues that come up after you've sold an item on eBay in our Resolution Center.
2 min article

Fees & Invoices

Fees, credits, and invoices overview
1 min overview
Selling fees
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item sells.

10 min article
Setting up and changing your payment method
When you create a seller account, you'll need to add a payment method to pay for any eBay selling fees or charges. You can choose PayPal, direct debit, or credit card as your payment method.

2 min article
Viewing your invoice
Your invoice summarizes all your monthly selling activity. It shows payments you've made, selling fees, discounts, any refunds or credits applied to your account during the billing cycle, and recoupment charges.

1 min article
Viewing your account balance
Your eBay account balance shows your current balance of any fees from your recent selling activity. It also shows any past due amounts.

1 min article
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Fee credits
If your item doesn't sell, or if there was an issue with the transaction, you may qualify for a credit on the final value fee, payments processing fees, or insertion fee.

3 min article
Store selling fees
For a monthly subscription, you can run your own eBay Store. The fees and benefits vary depending on the type of Store subscription you choose.

16 min article
Fees for selling vehicles on eBay Motors
The fees for listing and selling a vehicle on eBay Motors are different from the fees for listing and selling in other categories. The amount we charge for vehicle listings depends on the type of vehicle you list, whether you're considered a low- or high-volume seller, and the listing tool you use to create your listing.

6 min article
Updating billing settings for sellers
You can change or update your billing information, including your address, billing currency, and automatic payment method, whenever you need to. You can also link your eBay and PayPal accounts, or change the PayPal account you use on eBay.

3 min article
Taxes and import charges
When you sell on eBay, you're responsible for complying with all applicable tax laws. If you're selling to buyers outside the US, you should inform them about the potential import charges they'll need to pay when they receive their item.

In November 2019, eBay and PayPal will change the way taxes are collected and remitted. Learn more about the upcoming changes.

5 min article
Fees for using PayPal
We don't charge fees for using PayPal on eBay. However, if you receive payments to your PayPal account, PayPal will charge a fee when you complete a sale and the buyer pays with PayPal.

1 min article

Completing a Sale

Getting paid overview
1 min overview
Resolving unpaid items with buyers
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought. If that happens, you should contact the buyer to try and resolve the issue. We're always here to step in and help if needed.

2 min article
Cancel a transaction
If you can’t complete a sale with a buyer – for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong shipping address – you can cancel the transaction.
2 min article
Getting paid for items you've sold
When a buyer purchases one of your items on eBay, how you get paid will depend on the payment methods you offer and which one the buyer chooses at checkout.

2 min article
Sending invoices to buyers
If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.

4 min article
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Getting paid through PayPal
When you accept payment through PayPal, your buyers pay directly to your PayPal account. You'll get an email to let you know you've been paid.

1 min article
Payment holds on your sold items
We know how important it is for you to receive your money as soon as possible. However, sometimes eBay or PayPal need to put a hold on your funds until your transaction is complete.

3 min article

Shipping

Shipping your items
2 min overview
Setting up your shipping options
From sending through the mail to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.

2 min article
Offering combined shipping
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.

1 min article
Shipping rates for sellers
When a buyer's deciding whether to purchase one of your items, the cost of shipping can make a big difference. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.

1 min article
Labels and packaging tips
Find out everything you need to know about getting the items you've sold to the buyer quickly and safely.

1 min article
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Global Shipping Program
The Global Shipping Program makes your items available to over 60 million buyers worldwide. You're protected from negative / neutral feedback, and have control over which of your items you want to ship through the program.

4 min article
Offering eBay Guaranteed Delivery
eBay Guaranteed Delivery makes it easy for sellers to offer an exceptional experience to buyers by offering fast, accurate, and reliable delivery times.

4 min article
Estimated delivery dates for sellers
For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on eBay listings.

2 min article
Tracking items you've sold
Uploading tracking details after you've sent an item lets both you and your buyer see where it is along its journey, all the way through to delivery.

1 min article
Using our shipping calculator
When you create a listing using the calculated shipping option, we use our shipping calculator to automatically update the shipping charge a buyer sees based on their location, and the details you provide on your package and delivery service.

2 min article
Shipping discounts
Offering shipping discounts can encourage buyers to add more of your items to their purchase. By setting up shipping rules you can automatically apply a discount to the shipping cost when a buyer purchases multiple items, offer carrier-specific discounts, or even offer savings on shipping as a promotional tool in your listings.

3 min article
International shipping for sellers
Selling internationally is a great way to grow your business, and it's easy to get started. Simply add international shipping and your listings will become available to millions of eBay buyers worldwide.

3 min article

Selling Tools

Selling tools overview
3 min overview
Seller Hub
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.

3 min article
Selling Manager and Selling Manager Pro
Selling Manager is a free tool developed to help medium-volume sellers run their eBay businesses. Selling Manager Pro is a paid monthly subscription service that includes additional features, and is more suitable for high-volume sellers.

3 min article
Selling templates
If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.

3 min article
Selling with the eBay app
With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information – all while on the go.

3 min article
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Promotions Manager
Promotions Manager provides eBay Store subscribers with an easy way to set up special offers on eBay. Promotions can help you attract more buyers, clear old stock, increase average order size, and even lower shipping costs by bundling more items per order.

3 min article
Sales Reports
Our sales reports tools give you the detailed information you need to understand how your business is performing on eBay, and how you can improve your sales.

2 min article
File Exchange
High-volume sellers can upload and manage their inventory in bulk using eBay File Exchange or our Merchant Integration Platform.

3 min article

Your eBay Store

eBay Stores
2 min overview
Open an eBay Store
An eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.

2 min article
Manage your eBay Store
Your eBay Store comes with plenty of options to help you give it a professional look and set it up to suit your business. It's easy to put your Store on vacation if you need to be away for a while.

3 min article
Close an eBay Store
If you no longer want to keep your eBay Store open, we can help you close it.

1 min article

Seller Performance

Seller levels and performance standards
5 min overview
Replying to feedback you received for an item you sold
While it doesn't affect your seller performance, we understand that positive feedback is important to you. If you believe feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the feedback, or requesting a feedback revision.

3 min article
Appeal a defect
If a defect on your account is eligible to be removed, we'll remove it automatically within 72 hours. If the defect isn't removed automatically, you may be able to appeal, depending on the circumstances.
2 min article
Leaving feedback for buyers
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid – they'll be more likely to leave feedback quickly for you in return.

2 min article
Viewing and responding to feedback from buyers
There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you've previously left for someone else. You can't change feedback you've left for a buyer, but you can ask a buyer to reconsider feedback they left for you.

3 min article
Automatic feedback settings
Leaving feedback is a great way to say thank you to buyers, and it encourages them to leave feedback for you. If you're having trouble keeping up with leaving feedback as your business grows, we have features in Selling Manager and Selling Manager Pro to help.
2 min article

Working With Buyers

Resolving buyer issues
1 min overview
Blocking a buyer
eBay sellers have control over who can bid on and buy their items. If you've had an issue with a buyer and would prefer that they can’t purchase or bid on your items, you can add them to your Blocked buyers list. They can't then buy from you until you remove them from the list.

2 min article
Contacting a buyer or bidder
When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.

2 min article
Report an issue with a buyer
If you're having a problem with a buyer because they're not following our rules, let us know and we'll look into it.

2 min article