- All about selling4 min overview
- Listing tips overview3 min article
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively and increase your sales.
- Pricing your items2 min article
Listing your items at the right price will help them sell. Look around on eBay for similar products to get an idea of what other sellers are charging.
- Sell it for me (eBay valet)2 min article
The eBay Valet program has been discontinued as of March 12, 2018 and is no longer accepting orders.
- Selling internationally2 min article
Making your listings available internationally is easy and can help you grow your business by getting items in front of buyers worldwide.
- Selling vehicles, parts, and accessories3 min article
You can sell all types of vehicles, including cars, trucks, motorcycles, and boats, as well as parts and accessories, in the Motors category on eBay.
- All about listings - overview1 min overview
- Creating a listing1 min article
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.
- Selling limits1 min article
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.
- Selling with Buy It Now2 min article
Buy It Now is the simplest way to price an item on eBay, and lets your buyers make a purchase right away.
- Selling through auctions1 min article
When you list an item for sale in an eBay auction, you choose a starting price, and interested buyers place bids. When the auction ends, you sell to the highest bidder.
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- Manage returns, missing items, and refunds for sellers4 min overview
- Help a buyer with an item they didn't receive3 min article
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.
- How to handle a return request as a seller4 min article
If a buyer wants to return an item to you, how you can respond will depend on why they're returning it and on your return policy. If it's faulty, damaged, or doesn't match the description, you'll have to accept their return.
- Setting up your return policy2 min article
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.
- Best practices for avoiding and handling issues with buyers4 min article
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases.
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- Fees, credits, and invoices overview1 min overview
- Selling fees20 min article
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item is sold.
- Setting up and changing your payment method2 min article
When you create a seller account, you'll need to add a payment method to pay for any eBay selling fees or charges. You can choose PayPal, direct debit, or credit card as your payment method.
- Viewing your invoice1 min article
Your invoice summarizes all your monthly selling activity. It shows payments you've made, selling fees and discounts, as well as any refunds or credits applied to your account during the billing cycle.
- Viewing your account balance1 min article
Your eBay account balance shows your current balance of any fees from your recent selling activity. It also shows any past due amounts.
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- Getting paid overview1 min overview
- Resolving unpaid items with buyers2 min article
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought. If that happens, you should contact the buyer to try and resolve the issue. We're always here to step in and help if needed.
- Canceling a transactionIf you've sold an item, but can't complete the sale with your buyer for some reason – the item was damaged, or you had fewer items in inventory than you thought, for example – you can cancel the transaction.2 min article
- Getting paid for items you've sold2 min article
When a buyer purchases one of your items on eBay, how you get paid will depend on the payment methods you offer and which one the buyer chooses at checkout.
- Sending invoices to buyers4 min article
If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.
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- Shipping your items2 min overview
- Setting up your shipping options2 min article
From sending through the mail to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
- Offering combined shipping1 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
- Shipping rates for sellers1 min article
When a buyer's deciding whether to purchase one of your items, the cost of shipping can make a big difference. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.
- Labels and packaging tips1 min article
Find out everything you need to know about getting the items you've sold to the buyer quickly and safely.
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- Selling tools overview3 min overview
- Seller Hub3 min article
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
- Selling Manager and Selling Manager Pro3 min article
Selling Manager is a free tool developed to help medium-volume sellers run their eBay businesses. Selling Manager Pro is a paid monthly subscription service that includes additional features, and is more suitable for high-volume sellers.
- Selling templates3 min article
If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.
- Selling with the eBay app3 min article
With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information – all while on the go.
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- eBay Stores2 min overview
- Open an eBay Store2 min article
An eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
- Manage your eBay Store3 min article
Your eBay Store comes with plenty of options to help you give it a professional look and set it up to suit your business. It's easy to put your Store on vacation if you need to be away for a while.
- Close an eBay Store1 min article
If you no longer want to keep your eBay Store open, we can help you close it.
- Seller levels and performance standards13 min overview
- Disputing feedback you receivedIf you believe the feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by either replying to the feedback, or requesting a feedback revision.3 min article
- Leaving feedback for buyers2 min article
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid – they'll be more likely to leave feedback quickly for you in return.
- Viewing and responding to feedback from buyers3 min article
There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you've previously left for someone else. You can't change feedback you've left for a buyer, but you can ask a buyer to reconsider feedback they left for you.
- Automatic feedback settingsLeaving feedback is a great way to say thank you to buyers, and it encourages them to leave feedback for you. If you're having trouble keeping up with leaving feedback as your business grows, we have features in Selling Manager and Selling Manager Pro to help.2 min article
- Resolving buyer issues1 min overview
- Blocking a buyer2 min article
eBay sellers have control over who can bid on and buy their items. If you've had an issue with a buyer and would prefer that they can’t purchase or bid on your items, you can add them to your Blocked buyers list. They can't then buy from you until you remove them from the list.
- Contacting a buyer or bidder2 min article
When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.
- Report an issue with a buyer2 min article
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a buyer because they're not following our policies, let us know and we'll look into it.