eBay | Customer Service |
eBay sellers have control over who can bid on and buy their items. If you've had an issue with a buyer and would prefer that they can’t purchase or bid on your items, you can add them to your Blocked buyers list. They can't then buy from you until you remove them from the list.
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought. If that happens, you should contact the buyer to try and resolve the issue. We're always here to step in and help if needed.
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively and increase your sales.
Listing your items at the right price will help them sell. Look around on eBay for similar products to get an idea of what other sellers are charging.
The eBay Valet program has been discontinued as of March 12, 2018 and is no longer accepting orders.
Making your listings available internationally is easy and can help you grow your business by getting items in front of buyers worldwide.
You can sell all types of vehicles, including cars, trucks, motorcycles, and boats, as well as parts and accessories, in the Motors category on eBay.
Creating a listing is the first step in getting your item in front of buyers. Depending on your needs, we have a range of tools and options to help make sure your listing ends in a sale.
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.
Buy It Now is the simplest way to price an item on eBay, and lets your buyers make a purchase right away.
When you list an item for sale in an eBay auction, you choose a starting price, and interested buyers place bids. When the auction ends, you sell to the highest bidder.
If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered.
If a buyer wants to return an item to you, how you can respond will depend on why they're returning it and on your return policy. If it's faulty, damaged, or doesn't match the description, you'll have to accept their return.
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases.
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item is sold.
When you create a seller account, you'll need to add a payment method to pay for any eBay selling fees or charges. You can choose PayPal, direct debit, or credit card as your payment method.
Your invoice summarizes all your monthly selling activity. It shows payments you've made, selling fees and discounts, as well as any refunds or credits applied to your account during the billing cycle.
Your eBay account balance shows your current balance of any fees from your recent selling activity. It also shows any past due amounts.
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought. If that happens, you should contact the buyer to try and resolve the issue. We're always here to step in and help if needed.
When a buyer purchases one of your items on eBay, how you get paid will depend on the payment methods you offer and which one the buyer chooses at checkout.
If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.
From sending through the mail to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
When a buyer's deciding whether to purchase one of your items, the cost of shipping can make a big difference. Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.
Find out everything you need to know about getting the items you've sold to the buyer quickly and safely.
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
Selling Manager is a free tool developed to help medium-volume sellers run their eBay businesses. Selling Manager Pro is a paid monthly subscription service that includes additional features, and is more suitable for high-volume sellers.
If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.
With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information – all while on the go.
An eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
Your eBay Store comes with plenty of options to help you give it a professional look and set it up to suit your business. It's easy to put your Store on vacation if you need to be away for a while.
If you no longer want to keep your eBay Store open, we can help you close it.
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid – they'll be more likely to leave feedback quickly for you in return.
There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you've previously left for someone else. You can't change feedback you've left for a buyer, but you can ask a buyer to reconsider feedback they left for you.
eBay sellers have control over who can bid on and buy their items. If you've had an issue with a buyer and would prefer that they can’t purchase or bid on your items, you can add them to your Blocked buyers list. They can't then buy from you until you remove them from the list.
When you're selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways.
To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a buyer because they're not following our policies, let us know and we'll look into it.
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