We’re doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country.
Selling
- Top selling articles for you
- Additional support during COVID-19 for buyers and sellers on eBay3 min article
- Start selling on eBay4 min overview
Whether you want to make some extra cash, clear out unwanted items from around the house, or even start a business, it’s easy to start selling on eBay.
- Selling fees10 min article
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item sells.
Getting Started
- Listing tips overview3 min article
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively while increasing your sales.
- Pricing your items2 min article
Listing your items at the right price will help them sell. Look for similar products on eBay to get an idea of what other sellers are charging.
- Selling internationally2 min article
Making your listings available internationally is easy and can help you grow your business by reaching buyers worldwide.
- Selling vehicles, parts, and accessories3 min article
You can sell all types of vehicles, including cars, trucks, motorcycles, and boats, as well as parts and accessories, in the Motors category on eBay.
Listing Your Item
- Creating a listing3 min article
Creating a listing is the first step in getting your item in front of buyers. We have a range of tools and options to help make sure your listing ends in a sale.
- Selling limits1 min article
Selling limits are designed to help you grow your business in a manageable way and to ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we’ll increase your limit.
- Adding Best Offer to your listing and sending offers to buyers3 min article
When you add the best offer option to your eBay listings, you’re inviting buyers to negotiate with you. After a buyer makes an offer, you can choose to accept, decline, or make a counteroffer. If you want to encourage buyers interested in your items to make a purchase, you can also send them offers.
- Selling through auctions1 min article
When you list an item for sale in an eBay auction, you choose a starting price, and interested buyers place bids. When the auction ends, you sell to the highest bidder.
- Canceling bids and managing bidders2 min article
As a seller, there are some situations where you can cancel bids that have been placed on your auction-style listings. However, once canceled, a bid can’t be reinstated.
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Returns & Refunds
- Help a buyer with an item they didn’t receive3 min article
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.
- How to handle a return request as a seller4 min article
If a buyer wants to return an item to you, how you can respond will depend on why they’re returning it and on your return policy.
If the buyer opened the return request because the item is damaged, doesn’t match the listing description, or they received the wrong item, you’ll have to accept their return request even if you don’t accept returns.
- Setting up your return policy2 min article
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.
- Best practices for avoiding and handling issues with buyers4 min article
There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases.
- Ask eBay to step in and help for sellers2 min article
If your buyer let you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask us to step in and help.
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Fees & Invoices
- Selling fees10 min article
We charge two main types of selling fees: an insertion fee when you create a listing, and a final value fee when your item sells.
- Setting up and changing your payment method2 min article
When you create a seller account, you’ll need to add a payment method to pay for any eBay selling fees or charges. You can choose direct debit, credit card or PayPal as your payment method.
- Viewing your invoice1 min article
Your invoice summarizes all your monthly selling activity. It shows payments you’ve made, selling fees, discounts, any refunds or credits applied to your account during the billing cycle, and recoupment charges.
- Viewing your account balance1 min article
Your eBay account balance shows the current balance of any fees from your recent selling activity. It also shows any past due amounts.
- Fee credits3 min article
If your item doesn’t sell, or if there was an issue with the transaction, you may qualify for a credit on the final value fee, payments processing fees, or insertion fee.
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Completing a Sale
- Resolving unpaid items with buyers2 min article
After you’ve made a sale on eBay, it’s usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn’t yet paid for the item they bought. If that happens, you should contact the buyer to try to resolve the issue. We’re always here to step in and help if needed.
- Cancel a transactionIf you can’t complete a sale with a buyer—if, for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong shipping address—you can cancel the transaction.2 min article
- Getting paid for items you’ve sold2 min article
When a buyer purchases one of your items on eBay, how you get paid will depend on the payment methods you offer and which one the buyer chooses at checkout.
- Sending invoices to buyers4 min article
If your buyer hasn’t gone directly through eBay checkout, you may need to send them an invoice.
- Getting paid through PayPal1 min article
When you accept payment through PayPal, your buyers pay directly to your PayPal account. You’ll get an email to let you know you’ve been paid.
- Payment holds on your sold items3 min article
We know how important it is for you to receive your money as soon as possible. However, sometimes eBay or PayPal needs to put a hold on your funds until your transaction is complete.
Shipping
- Setting up your shipping options2 min article
There are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
- Offering combined shipping2 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
- Shipping rates for sellers1 min article
Offering free shipping, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business.
- Labels and packaging tipsFind out what you need to know about getting your item to your buyer quickly and safely.1 min article
- Global Shipping Program10 min article
The Global Shipping Program makes your items available to more than 60 million buyers worldwide. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program.
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Selling Tools
- Seller Hub3 min article
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
- Selling Manager and Selling Manager Pro3 min article
Selling Manager is a free tool which helps medium-volume sellers run their eBay businesses. Selling Manager Pro is a paid subscription service for Basic Store subscribers and a free service for Premium or higher Store subscribers which includes additional features for higher volume sellers.
- Selling templates3 min article
If you’re a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.
- Selling with the eBay app3 min article
The eBay mobile app makes it easy to create, edit, and monitor your listings. You can also relist items and provide tracking information on the go.
- Promotions Manager3 min article
Promotions Manager provides eBay Store subscribers with an easy way to set up special offers on eBay. Promotions can help you attract more buyers, clear old stock, increase average order size, and even lower shipping costs by bundling more items per order.
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Your eBay Store
- Open an eBay Store2 min article
Subscribing to eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
- Manage your eBay Store3 min article
eBay Store provides a highly customizable platform with a professional finish. It even has a vacation setting if you need to be away for a while.
- Close an eBay Store1 min article
If you no longer want to keep your eBay Store open, we can help you close it.
Seller Performance
- Seller levels and performance standards5 min article
Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance and let buyers shop with confidence.
- Replying to feedback you received for an item you sold3 min article
While it doesn’t affect your seller performance, we understand that positive feedback is important to you. If you believe feedback you received from a buyer isn’t accurate or fair, you can try to resolve the situation by replying to the feedback or by requesting a feedback revision.
- Appeal a defectIf a defect on your account is eligible to be removed, we’ll automatically remove it within 72 hours. If the defect isn’t removed automatically, you may be able to appeal, depending on the circumstances.2 min article
- Leaving feedback for buyers2 min article
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they’ve paid—they’ll be more likely to leave prompt feedback for you in return.
- Viewing and responding to feedback from buyers3 min article
There may be times when you want to reply to feedback a buyer has left for you, or add a comment to feedback you’ve previously left for someone else. You can’t change feedback you’ve left for a buyer, but you can ask a buyer to reconsider feedback they left for you.
- Automatic feedback settingsLeaving feedback is a great way to say thank you to buyers, and it encourages them to leave feedback for you. If you’re having trouble keeping up with leaving feedback as your business grows, we have features in Selling Manager and Selling Manager Pro to help.2 min article
Working With Buyers
- Blocking a buyer2 min article
eBay sellers have control over who can bid on and buy their items. If you’ve had an issue with a buyer and don’t want them to purchase or bid on your items, you can add them to your Blocked buyers list. They can’t then buy from you until you remove them from the list.
- Contacting a buyer or bidder2 min article
When you’re selling on eBay, you might sometimes need to get in touch with a buyer. Depending on whether they’ve already purchased an item from you, or have just bid on one of your listings, you’ll be able to contact them in slightly different ways.
- Report an issue with a buyer2 min article
If you’re having a problem with a buyer because they’re not following our rules, let us know and we’ll look into it.