We’re doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country.
Account
- Top account articles for you
- Additional support during COVID-19 for buyers and sellers on eBay3 min article
- Signing up for an eBay account2 min article
To sign up for an eBay account, all you need is an email address. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member.
- Reset your password2 min article
Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password.
The Basics
- Signing up for an eBay account2 min article
To sign up for an eBay account, all you need is an email address. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member.
- Signing in to your account1 min article
After you’ve registered with eBay, you should sign in to your account whenever you’re looking to buy, sell, or just browse. Once you’re signed in, we can personalize your shopping experience and show you items you might like based on your interests.
- Messages2 min article
You’ll find all messages you’ve exchanged with other eBay members, as well as important emails from us, in one place in your Messages.
Settings
- Managing your contact information2 min article
If you change your address or phone number, or set up a new email address, make sure to update your contact details on your eBay account.
- Reset your password2 min article
Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password.
- Changing your username1 min article
Your username or user ID is the unique name you chose when you created your eBay account. It’s the name other eBay members see when you’re buying or selling with them.
- Changing the address on your eBay account2 min article
Your primary shipping address is the default we’ll provide to sellers when you buy an item. However, you can always select a different address, or add a new one, during checkout.
- Updating your country or currency settings1 min article
When you first register on eBay, we’ll ask you to choose a home country or region. This helps us show you the most relevant items in the correct currency and language.
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Security
- Get help with a hacked account2 min article
If you think someone is trying to take over your account—or already has—we’ll work with you to secure it. For your protection, we may place a temporary hold on your account.
- Recognizing phishing phone calls and emails2 min article
Be suspicious of any unusual request for your personal or financial information by email or phone. It may be a “spoof” or “phishing” attempt.
- Tips for keeping your eBay account secure2 min article
The safety of your personal data is our top priority, so we take measures to protect your account. There are also some simple steps you can take to make your account more secure.