As such, we restrict sellers from including conditions or terms of sale that could restrict buyers from leaving feedback.
Frequently Asked Questions
What's an example of limiting buyers from leaving feedback?
You can't include terms such as insisting buyers must leave positive feedback as a condition of a sale, or that returns are only available for those who leave positive feedback.
What should I do if a seller asks me to leave positive feedback?
You're not required to give positive feedback just because a seller asks you to. Leaving feedback is optional and you should only provide feedback that reflects your actual experience.
Read our full policy
Feedback in seller terms and conditions policy overview
Sellers are not permitted to include in their listings or terms of sale any conditions that limit or restrict the buyer from leaving feedback.
Violations of this policy may result in a range of actions, including:
- Listing cancellation
- Limits on account privileges
- Account suspension
- Forfeit of eBay fees on cancelled listings
- Loss of PowerSeller status
- "Buyers who leave negative feedback without first contacting me will be required to pay me $500."
- "By purchasing this item you agree to only leave positive feedback on my account."
Why does eBay have this policy?
Feedback is the foundation of trust on eBay. Having terms and conditions that dissuade an individual from leaving feedback undermines the integrity of the feedback system and decreases trust within the eBay marketplace.