3 min article

Feedback manipulation policy

Our feedback system gives buyers and sellers an opportunity to rate and review each other after every transaction.

This system plays a key role in ensuring eBay remains a trusted marketplace, and so we have rules to make sure feedback can't be unfairly manipulated. You can find more details in our full policy guidelines below. 

Frequently Asked Questions

 

What is feedback manipulation?

Any attempt to artificially increase your feedback score, or lower another member's, is considered feedback manipulation. It can take different forms, such as selling or buying feedback, giving unfairly low ratings, or even offering to buy another member's username.

What should I do if someone is trying to manipulate feedback?

If you think that another member is trying to manipulate feedback, you don't need to report it to us. eBay has a number of systems in place to detect and monitor feedback usage. If we identify any malicious behavior, we'll take steps to prevent it.

Read our full policy

Feedback manipulation policy overview

eBay's feedback system allows members to rate each other after a transaction. It's a way to earn a good reputation as a buyer and seller on our website.

To make sure this system runs as smoothly and as fairly as possible, we have rules on how it's used. Of course, we don't allow manipulating feedback or detailed seller ratings (DSRs) in any way (see our guidelines below for examples and more information).

Make sure you follow these guidelines. If you don't, your feedback may be removed, and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account.

What are the guidelines?

These guidelines also apply to digitally delivered goods.

Allowed Allowed
  • Having the word "feedback" in a title if that word is part of the item's name (for example, describing a book called "Reduce Feedback in Amps")
  • Saying that you'll leave feedback after receiving feedback from other members
 
Not allowed Not allowed
  • Exchanging feedback for the sole purpose of increasing your feedback score, getting website privileges, or enhancing your reputation
  • Including the word "feedback" or any reference to eBay feedback in a listing title (except when that word is used to describe the item for sale)
  • Manipulating another member's detailed seller ratings (DSRs) through a combination of repeat purchases and low DSRs to reduce another user's Feedback scores, or showing a pattern of leaving positive feedback with consistently low DSRs
  • Offering to pay members for their username
  • Offering to sell, buy, barter, or give away feedback
  • Working with other members or registering multiple accounts to artificially increase your feedback score

In addition to these guidelines, we’ll remove Feedback from buyers that show patterns of disproportionately high rates of low Feedback and/or detailed seller ratings.

Why does eBay have this policy?

Just like the real world, you earn a reputation based on your actions and how well you treat others. The eBay Feedback system works pretty much the same way. We want to keep it honest and fair for all members, and our rules help us do that.

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