Every time you buy something on eBay, you can leave positive, neutral, or negative feedback about your experience. You can also rate how the seller communicated with you and the cost of shipping. Keep in mind that feedback is about your experience with the seller – it’s not a review of the product you bought.
If you’ve had an issue with your order, we recommend contacting the seller before you leave negative feedback. Positive reviews and feedback help sellers do more business, so they’re usually happy to work with you to resolve your issue.
You’ll find everything you need to know about leaving feedback in our guides below, including how to view and change your feedback if you need to.Handling feedback disputes with sellers
If the seller doesn’t believe the feedback you left was fair, they may ask you to revise your feedback. Find out how to respond if this happens.Viewing and changing feedback left for sellers
Find out how to view all the feedback you’ve left for sellers, as well as how to follow up, make changes, or add comments to feedback you’ve already left.Feedback policies
While feedback is intended as an open forum, we have guidelines and policies in place to ensure it’s used constructively and fairly.
Frequently Asked Questions
After you make a purchase, we’ll send you an email reminding you to leave feedback for your seller.
You can also leave feedback through your purchase history - opens in new window or tab. If you haven’t already, you’ll see the option to leave feedback.
You can then:
- Select an overall feedback rating – positive, neutral, or negative
- Rate aspects of the transaction – including whether the item arrived on time, the accuracy of the item description, shipping costs, and the seller’s communication
- Write a comment about your experience
By leaving feedback for a seller, you’re telling them what you think and letting other buyers know about your experience. Your feedback combines with others’ to build a rich base of knowledge to help to find the best sellers every time you shop.
When you look at a listing, you’ll find the seller’s positive feedback score listed as a percentage beneath their username. For example, if a seller has a score of 99.5%, it means that 99.5% of buyers left positive feedback about their experience with that seller.
After each transaction, you can leave a positive, negative, or a neutral rating, plus a short comment to rate your experience with the seller.
We use these ratings to determine feedback scores. In most cases, members receive:
- +1 point for each positive rating
- No points for each neutral rating
- -1 point for each negative rating
You should leave feedback for each sale. As for your own feedback score, keep in mind that we calculate this differently depending on whether the sales occurred in the same week. For feedback purposes, we define a week as Monday through Sunday, Pacific Time.
If the sales occurred in different weeks, each rating can affect a feedback score by 1 point. A positive rating raises a feedback score by 1 point. A negative rating lowers a seller’s feedback score by 1 point.
If the sales occurred in the same week we raise your feedback score by a total of 1 point, regardless of the number of positive ratings you received from the seller within the week.
Negative feedback becomes a permanent part of a seller’s record, and can harm their reputation and their business. If possible, you should try to resolve any issues you have with a seller before you leave negative feedback.
If you decide to leave negative feedback, make sure it’s fair, factual, and relates specifically to your transaction with the seller. Remember, feedback is about your experience with the seller – it’s not a review of the product you bought.
Sellers often respond to negative feedback and may get in touch with you to try to resolve the issue.
In some situations, we may remove or adjust feedback for transaction defects. Learn more about our Defect removal policy.
Additionally, if we suspend a member, we’ll remove any neutral or negative feedback they left for others. We’ll also remove feedback from a buyer if they fail to pay for an item.
Only registered eBay members can leave feedback. If you bought an item as a guest, you won’t be able to leave feedback about your experience.