eBay Global Shipping Program

Any exclusions you create will also apply to your Global Shipping Program eligible listings.

To manage shipping exclusions on an individual listing

1. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay.
2. In the listing form, go to the Add shipping details section.
3. Scroll to International shipping. Select Send it to the Global Shipping Center, and the rest will be taken care of for you check box. If you are unable to check the box, the listing category is not eligible.
4. Click the create exclusions list to create shipping exclusions for this listing. If you already have exclusions, click the Edit exclusions list to make changes.
5. Select the regions or countries you want to exclude.
6. Click Apply to save the exclusions for this listing.

When you create a shipping label on eBay, tracking information is automatically uploaded to My eBay. If you don’t use an eBay-generated shipping label, add the tracking number manually.

Once you print an eBay shipping label or upload the tracking number, eBay generates a global tracking number, which will appear in My eBay and on the Order details page along with the buyer’s name and the address of the Global Shipping Center.

Important things to keep in mind

• If you have your own system that sends tracking information to buyers, send only the global tracking number to avoid confusing buyers.
• If you create your own shipping label, include a reference number. Find the reference number on the Order details page along with the buyer’s name and the address of the Global Shipping Center.
• If you purchase USPS insurance, it protects you against any loss or damage to the package only until it reaches the Global Shipping Center. ShipCover insurance isn’t available for Global Shipping Program shipments to the Global Shipping Center.
• If you purchase signature confirmation when for your item, the confirmation will come when the item is received at the Global Shipping Center, not when it’s received by the buyer.
• Although you’re responsible for getting the package safely to the Global Shipping Center, in general you won’t be responsible if the item is damaged or lost during international shipping. Undeliverable items may not be returned to you.

Note: With the exception of shipments to Canada, delivery to PO Boxes is not supported by the Global Shipping Program. Shipments to APO or FPO addresses.

When you upload tracking information, we notify the buyer by email that the item has shipped and we include the global tracking number. The global tracking number is also visible to the buyer on the Order details page and in My eBay.

When international buyers view your listings, they’ll see both shipping charges and estimated import charges.

At checkout, the buyer sees the final charges, including the item price, shipping charges, and the import charges.

Shipping charges include any US shipping charges you specify, as well as applicable international shipping, handling, and other fees.

Import charges include applicable customs duties, taxes, brokerage, and other fees.

You receive the item price and your specified domestic shipping and handling charge directly from the buyer.

You can review the buyer’s charges on the Order details page.

• There is no fee to join the Global Shipping Program.
• Your final value fee is based on the final price of the item, shipping charges to the Global Shipping Center, and any other amounts you may charge the buyer. Sales tax is not included.
• Standard eBay selling fees apply, including the international fee.

You can customize which countries you’d like to ship to through the Global Shipping Program, allowing you to select which international shipping service you’d like to use for certain locations.

For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use the Global Shipping Program for the remaining eligible countries.

To customize your Global Shipping Program preferences by country

• Go to My eBay > Account > Site Preferences.
• Click Show to the right of the Shipping Preferences section.
• Click Edit to the right of Offer the Global Shipping Program.
• Select the Allow me to customize international shipping by country checkbox.
• Click Submit.
  
• In the International shipping section of your listing, select the shipping services you’d like to use for specific countries. You can add up to 4 international shipping options in addition to the Global Shipping Program.

For items that aren’t eligible for the Global Shipping Program or for items offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping services.

To provide shipping services to countries not supported by the Global Shipping Program

• Go to the International shipping section of the listing form.
• Update your selection in the No additional international shipping dropdown menu.
• You can add up to 5 international shipping options.

Should you choose to opt out of the Global Shipping Program, you must wait 24 hours before renewing your enrollment.

To opt out of the Global Shipping Program

• Go to My eBay > Account > Site Preferences.
• Click the Show link to the right of the Shipping Preferences section.
• Click the Edit link to the right of Offer the Global Shipping Program.
• Click Opt Out.
• Review the information. If you still wish to opt out, click Continue to opt out.
• If you’d like to opt out of the Global Shipping Program but must wait 24 hours, you can still remove your active listings from the Global Shipping Program right away.

To remove a single active listing from the Global Shipping Program

• Go to My eBay > Activity > Sell > Active.
• Select the listing you’d like to change.
• In the Edit dropdown menu, select Edit selected.
• In the Add shipping details section, click the Edit selected policy link.
• In the International shipping section of the Edit shipping policy dialogue box, clear the Send it to the Global Shipping Center, and the rest will be taken care of for you box.
• Save and confirm your changes.

To remove all active listings from the Global Shipping Program

• Go to My eBay > Activity > Sell > Active.
• In the Edit dropdown menu, select Edit all listings.
• In Edit listings, select all of your listings by checking the box at the top of the left column.
• In the Edit dropdown menu, select Shipping policy.
• In the Edit business policies dialogue box, select Change to from the Shipping policy dropdown menu, and then click the edit link next to the shipping policy name.
• In the International shipping area of the Edit shipping policy dialogue box, clear the Send it to the Global Shipping Center, and the rest will be taken care of for you box.