5 min article

Member-to-member contact policy

To keep the eBay marketplace functioning effectively, we know it is important for members to be able to communicate easily with each other.

However, to keep everyone in our community safe we have guidelines and policies that cover how you communicate.

We don't allow our members to:

To find out more about our policies related to member-to-member communications, please read our full policy guidelines below.

Frequently Asked Questions

 

Does eBay monitor members' messages?

We sometimes monitor messages sent between members for fraud, abuse, spam, and other policy violations.

While we understand members may wish to keep communications private, if you contact members through channels other than eBay, we can't help if problems arise.

What can I do about a member who's threatening me?

If you ever receive a threat, report it to us immediately.

We'll look into it and determine what action is needed, which could include suspending the member's account. You should also report threats to local law enforcement.

A member left feedback which I don't think is accurate or fair. Can I have it removed?

On request, we may remove some kinds of feedback – if it contains hate speech or profanities, for example. However, while we discourage rude and accusatory comments, we don't remove them if they're related to a specific transaction.

We would recommend getting in touch with the member and asking them to revise their feedback. Read our article on viewing, responding, and changing feedback.

Read our full policy

Member-to-member contact policy overview

Members can send messages to each other through eBay. We encourage open communication between our members but we don't allow our members to use these options to send spam, offers to buy or sell off eBay, threats, profanity, or hate speech. We also don't allow members to offer, reference, or request email addresses, phone numbers or other contact information, physical addresses, web addresses, or links within eBay messaging systems (Best Offer, My Messages etc.). eBay may monitor messages sent through eBay and between users for fraud, abuse, spam, and other violations of eBay's policies.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.

Please remember that we don't have control over communication unless it takes place through eBay. Also, posts on eBay discussion boards - opens in new window or tab aren't covered by this policy. However, we do have a Community content policy.

What are the guidelines?

Spam (email)

We don't allow our members to send each other spam. "Spam" is an email (or part of an email) that is both unsolicited and commercial in nature.

Unsolicited means the person who received the message didn't request it. Commercial means the message discusses buying, selling, or trading of goods or services.

Some examples of spam include:

  • Unsolicited email offers sent to potential buyers
  • Email messages sent to a member on a mailing list without that member's prior permission
  • Invitations to join a mailing list that aren't related to your eBay Store
  • Offers to buy or sell off eBay
  • Email sent using eBay Messages (or features such as the Contact member link) to send unsolicited commercial offers
 
Not allowed Not allowed
  • Offers to buy or sell items outside of eBay
  • Messages that include email addresses, phone numbers, or social media links, contact information or usernames
  • Messages that include links or web addresses
  • Email and websites impersonating eBay – Some members have reported receiving requests for personal information in email messages that look like they were sent from eBay, but weren't. Learn how to recognize spoof (fake) eBay websites and report spoof emails
  • Sellers cannot show or link to direct email addresses in the listing or store pages (instead buyers can use the "Ask a question" feature at the bottom of the item description to send email messages to the seller)

If you have received spam from another eBay member, please forward it to spoof@ebay.com.

If you received a warning for violating our spam policy and you believe it was sent in error, or you were suspended for violating our spam policy and would like to learn more, please contact us.

 

Threats

We don't tolerate threats of physical harm using any method including by email or on our public message boards (such as our discussion boards, groups, and other community areas).

Example: "If I don't hear from you by tomorrow about the item I purchased, I will come over to your house and break your legs."

If you receive a threat, report it to local law enforcement. You should also consider contacting your local phone company if the threat was made by telephone, or the other member's Internet service provider (ISP) if the threat was made through email communication.

Profanity and hate speech

Members aren't allowed to use profanity or hate speech in their communications with other members through eBay.

 

Feedback comments containing inappropriate content

Allowed Removable

These types of feedback comments may be removed:

  • Feedback containing personally identifying information about another member, such as a member's address, phone number, email address, or real name. We may also remove feedback that can be used to obtain personally identifying information about another member, such as a shipment tracking number
  • Feedback not related to a sale, including a comment, reply, or follow-up related to a different sale
  • Feedback containing political, religious, social, or other commentary, rather than genuine comments about a sale
  • Feedback containing language that is profane, vulgar, obscene, or racist, as well as comments containing adult material or physical threats
  • Negative feedback comments that directly contradict a positive rating. (When the comment is posted by the seller. This type of contradictory comment is not removable when left by the buyer.)
  • Feedback containing links or promotional language which encourages buyers to purchase outside of eBay
  • Feedback that includes references to law enforcement investigations or eBay or PayPal investigations
 
Not allowed Not removable

These types of feedback comments aren't removed:

  • Feedback comments containing accusatory language such as "fraud," "liar," "cheater," "scam artist," or "con man." Although this type of comment is strongly discouraged, it isn't removed unless it also contains content that isn't allowed
  • Feedback comments containing URLs or links to eBay.com
 

Additional information

As outlined in our User Privacy Notice, we don't sell or disclose your information for marketing purposes. Your email address and other contact info might be disclosed to the other party when involved in a successful eBay transaction with you. We investigate and take action on reports of misuse of this information.

Why does eBay have this policy?

Communication between members is a key part of the eBay buying and selling experience, and we want to keep it as open as possible. But it's important that our members feel safe, and aren't getting unwanted email or offers from other members.

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