2 min article

Recognizing spoof or phishing emails

If you receive an email that appears to be from eBay and requests sensitive personal information, be cautious. The email may be a "spoof" or "phishing" email.

Fraudsters send fake emails, which appear to come from well-known companies, in the hope that recipients will reply or click on a link contained in the email, and then provide confidential information including passwords or bank or credit card details.

How to report spoof and phishing emails

If you receive a suspicious email, you should report it to us immediately. Here's how:

  1. Don't click any links in the email or open any attachments.
  2. Forward the message to us as an attachment at spoof@ebay.com.

We'll let you know that we received the email.

Tip
To help us investigate the source of a spoof or phishing email, please ensure you include the message as an attachment.

Characteristics of spoof or phishing emails and websites

A phishing email pretending to be from eBay typically contains a link that takes you to a fake website. There, you'll usually be asked to sign in, and submit personal and account information.

These emails often include the eBay logo and a fake eBay address in the "From" line. Pay attention to signs that the email might be a spoof.

Here are some typical traits of spoof emails and websites:

  • Asking for confidential information
  • An urgent tone that asks you to act quickly
  • Unsolicited attachments
  • A generic greeting, like "Attention eBay member"
  • A web address that looks like eBay, but which may have a typo or extra numbers and letters (like http://signin-ebay.com or http://signin.ebay.com@10.19.32.4)

If you receive a legitimate email from eBay, you can expect that:

  • It will typically contain your eBay username
  • We won't ask you to provide confidential information like your password or credit card details via email or over the phone
  • We'll only include links for convenience. No link will require you to submit confidential information on the next page
  • We won't include attachments. If you receive an unsolicited email with an attachment, don't open it
  • We won't ever use threatening language or include specific threats
Was this article helpful for you?
Related help topics
Didn't find what you need?
Search eBay Help