4 min article

Global Shipping Program

The Global Shipping Program makes your items available to over 60 million buyers worldwide. You're protected from negative / neutral feedback, and have control over which of your items you want to ship through the program.

With the Global Shipping Program, you simply send your item to our domestic shipping center, and once it reaches us, your job is done – for all eligible items we’ll manage the international shipping and customs process for you.

Getting started with the Global Shipping Program

More info

To sell through the Global Shipping Program, you need to have a seller rating of Above Standard or higher, and meet the following criteria:

  • Your item must be physically located in the US
  • Your item must be listed for sale on eBay.com
  • The item must not be ineligible, illegal, hazardous, subject to export restrictions, prohibited by eBay, or prohibited by the Global Shipping Program. See the eBay User Agreement and the International trading policies and FAQs for complete details
  • You must accept PayPal as a payment method
  • In most countries, the delivery address of your buyer must be a residence or street address, not a P.O. Box, FPO or APO address. You can send items to P.O. Box addresses in the following countries:
    • Bahrain
    • Brazil
    • Canada
    • China
    • Kuwait
    • New Zealand
    • Qatar
    • Saudi Arabia
    • Switzerland
    • Thailand
    • United Arab Emirates
  • Your package must not exceed the maximum weight or dimensions outlined in the table below:
Country Maximum Weight (lbs) Maximum Length (inches) Maximum Dimensions Sum
Bahrain, Belgium, Cyprus, Ireland, Israel, Italy, Japan, Kuwait, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Spain, Sweden, Ukraine, United Arab Emirates, United Kingdom 66 66 118

China

66 108 130

Switzerland

66 72 132

Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia

88 66 165

Malaysia, Thailand

150 66 224

Australia, Hong Kong, Indonesia, Philippines, Singapore, South Africa, South Korea, Taiwan

150 108 130

Canada

150 108 165

Antigua and Barbuda, Aruba, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brazil, Brunei Darussalam, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gibraltar, Grenada, Guadeloupe (French), Guatemala, Guernsey, French Guyana, Honduras, Iceland, Jamaica, Jersey, Jordan, Liechtenstein, Luxembourg, Macau, Maldives, Martinique (French), Mexico, Monaco, Montserrat,  Nicaragua, Oman, Pakistan, Panama, Paraguay, Peru, Reunion (French), Saint Kitts and Nevis, Saint Lucia, Sri Lanka, Trinidad and Tobago, Turks and Caicos Islands

150 118 173
  • Your item's sale price, excluding shipping and handling, must not exceed the maximums outlined in the table below:
When shipping to: Maximum sale price

Dominican Republic, El Salvador

$200

Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Philippines, Saint Kitts and Nevis, Saint Lucia, Montserrat, Turks and Caicos Islands

$500

Chile, Costa Rica, Guatemala, Honduras, Trinidad and Tobago

$1000

Taiwan

$1539

Colombia, Kuwait

$2000

All other countries

$2500

 

 

Seller and buyer charges

More info

There is no fee to join the Global Shipping Program, but some charges still apply to you and to your buyer as they would with a normal listing on eBay. You’ll find a breakdown of applicable charges for buyers and sellers below.

Seller charges

Standard eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments

Your final value fee is calculated based on the total amount of the sale, including domestic shipping charges (if any). Sales tax is not included.

Buyer charges

In your listing, the buyer will see estimated shipping and import charges; the full and final charges will be available for them to view at checkout. They can also view what they’ve been charged on the Order details page.

  • The shipping charges the buyer sees include any US shipping charges that you specify, as well as international shipping, handling, and other fees
  • The import charges include any customs duties, taxes, brokerage, and other fees
  • You receive the item price and the domestic shipping and handling amount that you specified directly from your buyer
 

Benefits of the Global Shipping Program

More info

Besides making your items available worldwide, there are a number of benefits to using the Global Shipping Program:

  • If an item is lost or broken during international shipping, eBay Money Back Guarantee cases will be resolved in your favour, and your seller performance standards won’t be affected
  • When you provide free domestic shipping to the shipping center, you’ll automatically receive 5 stars for shipping costs in your detailed seller rating
    • If you charge for domestic shipping to the shipping center but receive a rating below 5 stars for shipping costs, it won't count against your seller performance standards
  • You’ll automatically receive 5 stars for shipping time in your detailed seller rating when you ship with same business day or 1 business day handling, upload tracking information within 1 business day of receiving payment, and deliver the item to the US shipping center within 4 business days
  • Any negative or neutral feedback that can be attributed to the Global Shipping Program from item handling during international transit will be removed
 

Shipping and tracking items

More info

When shipping your item to our shipping center, always add tracking details and include the reference number on the label to ensure it arrives safely. When you create a shipping label on eBay, this is done automatically for you.

Once a tracking number is uploaded, it is converted to a Global Tracking number which you and your buyer can use to track the item until delivery.

If you don't use our shipping labels, be sure to add the tracking number yourself when you receive it from your preferred carrier, and include the reference number on the label. Once your item is received by our shipping center, we’ll add international tracking allowing you and your buyer to track its progress.

Important things to keep in mind

  • If you have your own system that sends tracking information to buyers, be sure to send only the global tracking number to avoid confusion
  • If you create your own shipping label, include a reference number. You can find the reference number on the Order details page along with the buyer's name and the address of the US shipping center
  • ShipCover insurance isn't available for items sent to the shipping center. If you purchase USPS insurance, it only protects you against any loss or damage to the package until it reaches the US shipping center. However, the Global Shipping Program covers international shipment of the item
  • If you add signature confirmation when you ship your item, you’ll receive a signature confirmation when it is received at the US shipping center, not when it is received by the buyer
  • Undeliverable items may not be returned to you - opens in new window or tab

Shipping exclusions

If you’ve created exclusions to states, territories, countries or regions that you don’t ship to, they’ll still apply to eligible listings under the Global Shipping Program.

If you'd like the Global Shipping Program to override your shipping exclusions, follow these instructions:

  1. Go to Account in My eBay or the Shortcuts section in the Overview tab in Seller Hub.
  2. Select Site Preferences - opens in new window or tab.
  3. In the Selling Preferences section, select Show beside Shipping preferences.
  4. In the Global Shipping Program settings section, select the check box beside Override my shipping exclusions for Global Shipping Program eligible items.

For more information on shipping exclusions, see our article on International Shipping.

 

Tailoring the Global Shipping Program to you

More info

You can choose which countries you'd like to use the Global Shipping Program for. You can then use the shipping services of your choice for sales to other markets.

For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use the Global Shipping Program to ship to other eligible countries.

Here’s how to customize your Global Shipping Program preferences by country:

  1. Go to Site Preferences - opens in new window or tab in My eBay.
  2. Beside Shipping Preferences, select Show.
  3. Select Edit beside Offer the Global Shipping Program.
  4. Tick the checkbox for Allow me to customize international shipping by country, and then Submit.
  5. In the International shipping section of your listing, select the shipping services you'd like to use for specific countries. You can add up to 4 international shipping options in addition to the Global Shipping Program.

For items that aren't eligible for the Global Shipping Program, or items that are offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping services. Here’s how:

  1. Go to the International shipping section of the listing form.
  2. Update your selection in the No additional international shipping dropdown menu.
  3. You can add up to 5 international shipping options.
 

Best practices when using the Global Shipping Program

More info

To attract more international buyers and to provide a great experience, you should follow these best practices when using our Global Shipping Program.

  • Offer free domestic shipping to get an automatic 5-star detailed seller rating for shipping cost
  • Specify either same business day or 1 business day handling time, and upload tracking information within 1 business day of receiving cleared payment. If the tracking shows that your item was accepted at the US shipping center within 4 days of the buyer’s payment, you'll get an automatic 5-star detailed seller rating for shipping time
  • Add your international return policy to your listing if it's different from your return policy for domestic buyers
  • Create a shipping label on eBay to have your tracking information uploaded automatically. If you don't use eBay labels, be sure to upload tracking information
  • Specify the package's weight and dimensions in your listing, as well as the item's country of manufacture (if known) for quicker customs processing
  • If possible, ship all items in a single order in one package
  • Don't ship the item until the buyer has paid
 

Restricted categories and prohibited items

More info

Restricted categories

Because of export limitations and restrictions, items listed in the following categories can't be shipped through the Global Shipping Program:

  • Business & Industrial > Heavy Equipment
  • Business & Industrial > Heavy Equipment Attachments
  • Business & Industrial > Websites & Business for Sale
  • Cell Phones & Accessories > Smart Watches
  • Coins & Paper > Virtual Currency
  • DVDs & Movies > Storage & Media Accessories
  • eBay Motors (Note: Parts & Accessories are supported by the Global Shipping Program)
  • Gift Cards & Coupons
  • Health & Beauty > Fragrances
  • Home & Garden > Fresh Cut Flowers & Supplies
  • Pet Supplies > Backyard Poultry Supplies
  • Pet Supplies > Other
  • Real Estate
  • Specialty Services, with the exception of:
    • Specialty Services > Custom Clothing & Jewelry > Hats, Handbags & Accessories
    • Specialty Services > Custom Clothing & Jewelry > Jewelry
    • Specialty Services > Custom Clothing & Jewelry > Other
  • Sporting Goods > Other
  • Stamps > Other
  • Tickets & Experiences
  • Travel, with the exception of:
    • Travel > Luggage
    • Travel > Luggage Accessories
    • Travel > Maps
    • Travel > Travel Accessories
  • Video Games & Consoles > Prepaid Gaming Cards
  • Wholesale & Bulk Lots


Note: This is not a full list of unsupported categories. If the category you're listing in doesn't support the Global Shipping Program, you'll see an alert when you create your listing.

Prohibited items  

As well as prohibited items, the following items can’t be sold through the Global Shipping Program: 

  • Obscene material
  • Child pornography
  • Hate propaganda
  • Narcotics (including controlled substances)
  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travelers checks, securities, certificates, and other negotiable items)
  • Weapons (including firearms, knives, etc.)
  • Tobacco
  • Medical materials
  • Biological specimens
  • Perishable items
  • Liquids, liquefiable substances, and powders
  • Animals
  • Human body parts
  • Plants
  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
  • Radiological devices
  • Dangerous goods
  • Alcohol, including samples
  • COD shipments
  • Furs, fur clothing, fur-trimmed clothing
  • Jewelry, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
  • Live, replica, or inert munitions
  • Fine arts
  • Cosmetics (including perfume)
  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider
  • Any type of air, gas or liquid in a compressed container
  • Lasers
  • Radar busters
  • Bows, crossbows, arrows
  • Seeds
  • Chemistry Sets
  • Nutritional supplements, neutraceutical
  • Plant fertilizers, nutrients
  • Printer toners

To learn more about restrictions on shipping internationally, see our International trading policy.

 

Eligible countries

More info

You can use the Global Shipping Program to sell internationally to the following eligible countries:

  • Antigua and Barbuda
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbados
  • Bangladesh
  • Belgium
  • Belize
  • Bermuda
  • Bolivia
  • Brazil
  • Brunei
  • Darussalam
  • Bulgaria
  • Cambodia
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Finland
  • France
  • French Guyana
  • Germany
  • Gibraltar
  • Greece
  • Grenada
  • Guadeloupe (French)
  • Guatemala
  • Guernsey
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kuwait
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Malaysia
  • Maldives
  • Malta
  • Martinique (French)
  • Mexico
  • Monaco
  • Montserrat
  • Netherlands
  • New Zealand
  • Nicaragua
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Reunion (French)
  • Romania
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Vietnam 
 

Opting out of the Global Shipping Program

More info

You can opt out of the Global Shipping program at any time. Here’s how:

  1. Go to Site Preferences - opens in new window or tab in My eBay.
  2. Beside Shipping Preferences, select Show.
  3. Select Edit beside Offer the Global Shipping Program, and then Opt out.
  4. Review the information and if you still wish to opt out, select Continue. If you wish to opt back in, you’ll need to wait 24 hours.

You can also remove a single active listing from the Global Shipping Program. Here's how:

  1. Select Active under the Listing tab in Seller Hub - opens in new window or tab.
  2. Select the listing you'd like to change.
  3. In the Edit dropdown menu, choose Edit selected.
  4. In the Add shipping details section, select Edit selected policy.
  5. In the International shipping section of the Edit shipping policy dialogue box, clear the tick box beside Send it to the US shipping center, and the rest will be taken care of for you.
  6. Save and confirm your changes.

To remove all active listings from the Global Shipping Program:

  1. Select Active under the Listing tab in Seller Hub - opens in new window or tab.
  2. In the Edit dropdown menu, select Edit all listings.
  3. Select all of your listings by checking the box at the top of the left column.
  4. In the Edit dropdown menu, select Shipping policy.
  5. In the Edit business policies dialogue box, select Change to from the Shipping policy dropdown menu, and then select Edit next to the shipping policy name.
  6. In the International shipping area of the Edit shipping policy dialogue box, clear the tick box beside Send it to the US shipping center, and the rest will be taken care of for you.
  7. Save, confirm, and submit your changes.
 

Tip
You’ll find any listings eligible for the Global Shipping Program in My eBay or in the Active Selling section under the Activity tab in Seller Hub.

With the Global Shipping Program, when you sell to an international buyer simply ship your item to our global shipping center, and we’ll take care of the rest.

Was this article helpful for you?
Related help topics
Didn't find what you need?
Search eBay Help