4 min overview

Feedback policies

Feedback is an opportunity to leave an honest comment about your experience with a seller, or thank a customer for their purchase.

While feedback is intended as an open forum, our guidelines and policies listed below are in place to ensure it's used constructively and fairly.

Feedback extortion

Buyers aren't allowed to use threats of negative feedback or low detailed seller ratings to get something that wasn't part of the original listings, and sellers can't demand positive feedback from buyers.

Feedback manipulation

Members can't exchange feedback solely for the purpose of increasing feedback scores, gaining eBay privileges, or enhancing their reputation on our site. Neither can they influence another member's feedback through a series of repeat purchases, or by leaving negative comments with a positive rating.

Sellers aren't allowed to include terms and conditions in a listing that limit or restrict the buyer from leaving feedback.

Feedback misuse

Any misuse of feedback isn't allowed. Feedback comments should match the positive or negative rating that was given in both buyer and seller feedback. For example, a negative comment should not be left with a positive rating.

Activity on eBay is required to:

  • Follow all applicable laws
  • Respect the rights of third parties
  • Follow the eBay User Agreement
  • Follow this eBay policy

If activity doesn’t meet these requirements, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or canceling transactions, hiding or lowering the placement of listings in search results, lowering seller rating, restricting buying or selling, forfeiture of fees, loss of buyer or seller protections, restricting access to member communication and rating tools, removing feedback, and account suspension.

Additional information

You can view all the feedback you’ve left or received in your feedback profile. From there you can also follow up and respond to feedback. Learn more about feedback profiles.

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