2 min article

Cancel an order

To cancel an order – whether it's a Buy It Now purchase or you've won an auction – you'll need to contact the seller and ask if they can cancel it for you.

If you need to cancel an order, let the seller know as quickly as possible. If the seller has already shipped your order they won’t be able to cancel it.

Cancel an order

Tip
Keep in mind that if your purchase contains more than one item, the entire order will need to be canceled—you can’t cancel individual items.

Cancel an order you made within the last hour

If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven’t sent it yet. Here’s how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. Select the More actions dropdown menu and select Cancel this order.
  3. Select Submit.

We’ll send your request to the seller and ask them to confirm whether they agree to the cancellation. If the seller agrees, we’ll then send a confirmation of cancellation to both your registered email address and your eBay Messages - opens in new window or tab.

Cancel an order you made more than an hour ago

If it’s been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here’s how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. Select Contact seller.
  3. Choose Request to cancel this order, then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

Tip
You won’t be able to cancel an order if you’ve already opened an item not received case or if the seller has opened an unpaid item case.

Accepting or declining your cancellation request

The seller can either accept or decline your cancellation request.

If the seller agrees to cancel the order, they have 10 days to refund you through the same method you used to pay. It usually takes 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

If the seller declines your cancellation request, or if they've already shipped your item, you’ll need to wait until you receive the item and then start a return request.

Paying for your item

Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. Even if you changed your mind or want to cancel your order, you need to pay for your item. If you don't pay for your item, the seller may open an unpaid item case against you.

If the seller opens an unpaid item case, you can either pay for the item or state your reason for not making payment. However, if you don't make payment, you risk having an unpaid item recorded on your account. Also, if you have excessive canceled orders on your accounts, we may limit or end your ability to buy on eBay.

If you change your mind or use the wrong shipping address, contact the seller within an hour of your purchase. If the seller hasn’t dispatched your item yet, you can request that the seller cancel your order. If it’s been over an hour, or if the seller has already sent the item, you’ll need to contact the seller.

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