Usually your purchases on eBay will go smoothly, but occasionally a problem might come up with your order, or your seller. We’ve put together a list of all of our most helpful articles for dealing with any issues you might run into.
Contacting a sellerIf you’ve had an issue with an order, talking with the seller is usually a good way to resolve it.
Appealing an unpaid itemOnce you’ve bought an item, it’s important to pay as quickly as possible. If a seller opens an unpaid item case against you, find out when and how you can appeal it.
Handling feedback disputes with sellersIf something didn’t go as smoothly as expected with a transaction, you may choose to leave a negative rating or comment for a seller. Find out how to respond if a seller asks you to revise your feedback.
Reporting an item or issue with a sellerIf you think that a seller is violating one of our policies, you can let us know and we’ll look into it.
Avoiding seller fraudAny attempt by a seller to misrepresent themselves or the products they’re selling is seller fraud. Find out what you should look out for and how to let us know if you’ve spotted something suspicious.