Previously, sellers needed to open an unpaid item case when a buyer didn't pay for an item. However, from May 2021, all sellers will have the option to simply cancel orders that are not paid for within 4 calendar days of the buyer committing to buy the item. This is already available to some sellers on eBay. Any feedback left for sellers by buyers who haven't paid for items will be removed automatically with this change.
Usually your purchases on eBay will go smoothly, but occasionally a problem might come up with your order, or your seller. Our list of articles below will help with any issues you might run into.
Contacting a sellerIf you’ve had an issue with an order, talking with the seller is usually a good way to resolve it.
Appealing an unpaid itemOnce you’ve bought an item, it’s important to pay as quickly as possible. If a seller opens an unpaid item case against you, find out when and how you can appeal it.
Handling feedback disputes with sellersFind out how to respond if a seller asks you to revise your feedback.
Reporting an item or issue with a sellerIf you think that a seller is violating one of our policies, you can let us know and we’ll look into it.
Avoiding seller fraudAny attempt by a seller to misrepresent themselves or the products they’re selling is seller fraud. Find out the warning signs and how to let us know if you’ve spotted something suspicious.