If something has gone wrong with your purchase, for example your item hasn’t arrived, or you need to return it, take a look at our article on returns, missing items, and refunds
Usually your purchases on eBay will go smoothly, but occasionally a problem might come up with your order, or your seller. Our list of articles below will help with any issues you might run into.
Contacting a sellerIf you’ve had an issue with an order, talking with the seller is usually a good way to resolve it.
Handling feedback disputes with sellersFind out how to respond if a seller asks you to revise your feedback.
Reporting an item or issue with a sellerIf you think that a seller is violating one of our policies, you can let us know and we’ll look into it.
Avoiding seller fraudAny attempt by a seller to misrepresent themselves or the products they’re selling is seller fraud. Find out the warning signs and how to let us know if you’ve spotted something suspicious.