Sometimes your sale might not go through as smoothly as we would hope. If, for example, the buyer doesn’t pay for their item, the best first step is to contact the buyer directly to try to resolve the issue.
Our top priority is to make sure eBay is a safe marketplace. We are always ready to step in to help if you can’t resolve an issue with a buyer directly or if you think a buyer violated one of eBay’s policies.
You can block problematic buyers from buying your items. Read our guides below to learn how to contact a buyer, how to report issues, and how to block a buyer.Contacting a buyer or bidder
Find out how to get in touch with a buyer.Blocking a buyer
Learn how to block certain members from bidding on or buying your items.Reporting an issue with a buyer
If you’re having trouble with a buyer and believe they’re violating an eBay policy, let us know about it.