2 min article

Report an issue with a buyer

If you're having a problem with a buyer because they're not following our rules, let us know and we'll look into it.

When to report a buyer

You should only report a buyer if you think they're violating our policies. Here are a few examples of when to report a buyer:

  • The buyer is demanding something that wasn’t offered in the original listing
  • You believe the buyer is making a false claim
  • You believe the buyer is misusing the eBay Money Back Guarantee or the returns system
  • They've asked you to complete a sale off eBay
  • They're abusing the bid retraction process, repeatedly bidding and then retracting bids
  • They’re messaging you more than what would be considered normal, with no intention of buying the item

How to report a buyer

You can report a buyer to us by selecting the button below:

Report a buyer - opens in new window or tab

Tip
You can also report a buyer from the Resolution Center - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer.

We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations

You should only report a buyer if you think they're violating our policies. If there's a problem with an item you sold, use our resolution processes – you can ask us to step in if you need to.

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