2 min article

Report an issue with a buyer

To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. If you're having a problem with a buyer because they're not following our policies, let us know and we'll look into it.

You should only report a buyer if you think they're violating our policies. Here are a few examples of when to report a buyer:

  • You believe they're abusing the eBay Money Back Guarantee or the returns system
  • They've asked you to complete a sale off eBay
  • They're abusing the bid retraction process, repeatedly bidding and then retracting bids
  • They're breaking our rules about feedback extortion

This isn't an exhaustive list – you'll find all of our policies here.

If the buyer isn't violating any of our policies, but you're having an issue with them around a specific order, you shouldn't report them – but there are other ways to resolve your issue:

  • The buyer hasn't paid –You can open an unpaid item case, and we'll help you cancel the transaction and get your listing fees back so you can re-list the item. Find out more by reading our article on unpaid items
  • The buyer is trying to get a refund – If the buyer says they haven't received their item, or that they want to return it, you should work with them to resolve their issue. If you aren't able to sort things out with them, or you don't agree with their reason for the return, you can ask us to step in and help
  • The buyer has left you inaccurate feedback – If you disagree with the feedback the buyer has left you, you can either respond to it or request a review. Find out more by reading our article on disputing feedback

How to report a buyer

You can report a buyer to us by selecting the button below, or from the Resolution Center - opens in new window or tab. You can also report the buyer from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer.

Report a buyer - opens in new window or tab

 We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations

If you think a buyer is abusing the returns system, let us know - opens in new window or tab.

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