Seller Hub gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub tools

Seller Hub gives you tools to:

Manage your orders – Monitor and fulfill paid orders that are ready to ship
Manage your listings – See all your active listings and make improvements so they sell faster
Monitor your business – Select the Performance tab to monitor your sales and costs, traffic, and seller level
View payouts – You can view previous payouts, find out when you'll receive your next payout, and check if you've any funds on hold

If you have an eBay Store, you'll manage your Store and access all the features of Discounts Manager or Promoted listings from Seller Hub.

Using Seller Hub

Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password.

You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarizes all you need to know about your selling activity, but by selecting the different tabs listed below you'll access a range of different tools and data:

Overview – See a summary view of your Tasks, Orders, Listings, and Feedback, along with access to frequently used actions and selling tools
Orders – Take action on orders, including printing shipping labels and uploading tracking. You can also review past orders and set up rules for managing returns
Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
Marketing – Use our tools to build your brand, attract more buyers, and sell more per visit. (Some tools are only available to Store subscribers)
Advertising – Create and manage advertising campaigns to reach more buyers and drive sales
Store – Manage all aspects of your eBay Store, including your subscription, store categories and layout, and promoting your Store. Review your Store traffic stats and get tips on optimizing your Store's performance
Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source, and more. Select the data on the page to drill into in-depth charts and graphs
Research – Get advice for improving your listings, sourcing, pricing, and restocking
Payments –The Payments tab in Seller Hub helps you keep track of all the payouts you receive from your eBay transactions. For more information, see our article on the Using the Payments tab in Seller Hub
Reports – Optimize your business with file based (CSV/XLSX ) reports & templates. Get detailed information about your business, and upload new information in bulk. Try Reports - opens in new window or tab today

You can find out more about Seller Hub in our Seller Center - opens in new window or tab.

Seller Hub orders download report

The orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders - opens in new window or tab page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders - opens in new window or tab page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).

Tip
You can also choose to only download individual orders by checking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

Seller Hub orders report

Column	Column title	What’s new
1	Sales Record Number
2	Order Number
3	Buyer Username
4	Buyer Name
5	Buyer Email
6	Buyer Note
7	Buyer Address 1
8	Buyer Address 2
9	Buyer City
10	Buyer State
11	Buyer Zip
12	Buyer Country
13	Buyer Tax Identifier Name	Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer. Possible values: VATIN
14	Buyer Tax Identifier Value	Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer. Possible values: 1234566
15	Ship To Name
16	Ship To Phone
17	Ship To Address 1
18	Ship To Address 2
19	Ship To City
20	Ship To State
21	Ship To Zip
22	Ship To Country
23	Item Number
24	Item Title
25	Custom Label
26	Sold Via Promoted Listings
27	Quantity
28	Sold For
29	Shipping And Handling
30	Item Location	Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information. Possible values: Zip Code, City, State, Country
31	Item Zip Code	The zip code of the physical location of the order line item.
32	Item Country	The two-letter ISO 3166 code representing the country of the address.
33
34	eBay Collect And Remit Tax Rate	The rate used to calculate the tax amount (SalesTaxpercentage).
35	eBay Collect And Remit Tax Type	The type of tax collected for the transaction Includes types such as VAT, IST, etc.
36	eBay Reference Name	eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway
37	eBay Reference Value	eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region. Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)
38	Tax Status	Tax Status indicates if tax is paid. Possible values: VAT Paid
39	Seller Collected Tax
40	eBay Collected Tax
41	Electronic Waste Recycling Fee	The Electronic Waste Recycling Fee is imposed on the retail sale of certain electronic products that include a variety of video display devices. The fees are used to pay for the future recycling of these products, as many contain hazardous materials.
42	Mattress Recycling Fee	Specific state legislatures have written laws that require retailers to collect a fee designated towards mattress recycling.
43	Battery Recycling Fee	Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.
44	White Goods Disposal Tax	Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and shipped into the state– e.g. ovens, refrigerators, heaters, washers, etc.
45	Tire Recycling Fee	Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.
46	Additional Fee	More information about tax and fee types here
47	eBay Collected Charges	Cumulated charges eBay collected from the buyer for this order (such as eBay shipping charges for Authenticity Guarantee eligible sneakers)
48	Total Price	Total Price includes eBay Collected Tax & eBay Collected Charges (as applicable)
49	eBay Collected Tax Included in Total	If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers. If the value is "No" the "Total Price" column does not include eBay collected tax and fees charged to buyers.
50	Payment Method
51	Commitment Date
52	Sale Date
53	Paid On Date
54	Ship By Date
55	Minimum Estimated Delivery Date
56	Maximum Estimated Delivery Date
57	Shipped On Date
58	Feedback Left
59	Feedback Received
60	My Item Note
61	PayPal Transaction ID
62	Shipping Service
63	Tracking Number
64	Transaction ID
65	Variation Details
66	Global Shipping Program
67	Global Shipping Reference ID
68	Click And Collect
69	Click And Collect Reference Number
70	eBay Plus
71	Authenticity Verification Program	If the value is "Yes" then the order qualifies for Authenticity Guarantee program. If the value is "No" then the order does not qualify for Authenticity Guarantee program.
72	Authenticity Verification Status	If the value is "Pending" then the inspection check is still not done. If the value is "Passed" then the authenticity check has passed and item will be sent to buyer. If the value is "Failed" then the inspection check has failed and item will be returned back to seller. If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
73	Authenticity Verification Outcome Reason	If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller. If the value is "Not as described" then the inspection check has failed and item will be returned back to seller. If the value is "Customized" then the inspection check has passed and item will be sent to buyer. If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.
74	eBay Vault Program	If the value is “Yes”, then the order is part of the eBay vault program. If the value is “No”, then the order is not part of the eBay vault program.
75	Vault Fulfillment Type	If the value is “Seller to Vault”, then the item will be shipped from the seller to the eBay vault. If the value is “Vault to Vault”, then eBay will transfer the ownership of the item from the seller to the buyer within the eBay vault. If the value is “Vault to Buyer”, then eBay will ship this item from the eBay vault to the buyer. If the value is empty, then this is not a vault related order.
76	eBay Fulfillment Program
77	Tax City
78	Tax State
79	Tax Zip
80	Tax Country
81	eBay International Shipping	If the value is "Yes", then the order is part of the eBay International Shipping program. If the value is "No", then the order is not part of the eBay International Shipping program.

Seller Hub orders download report vs. Selling Manager sales history download

Column	Column title	What’s new
1	Sales Record Number
2	Order Number	Updated column title Previous title: Order ID
3	Buyer Username	Updated column title Previous title: User Id
4	Buyer Name	Updated column title and data change Previous title: Buyer Fullname Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.
5	Buyer Email
6	Buyer Note
7	Buyer Address 1
8	Buyer Address 2
9	Buyer City
10	Buyer State
11	Buyer Zip
12	Buyer Country
13	Buyer Tax Identifier Name	New field Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer. Possible values: VATIN
14	Buyer Tax Identifier Value	New field Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer. Possible values: 1234566
15	Ship To Name
16	Ship To Phone	Updated column title Previous title: Buyer Phone number
17	Ship To Address 1
18	Ship To Address 2
19	Ship To City
20	Ship To State
21	Ship To Zip
22	Ship To Country
23	Item Number
24	Item Title
25	Custom Label
26	Sold Via Promoted Listings
27	Quantity
28	Sold For	Updated column title Previous title: Sale Price
29	Shipping And Handling
30	Item Location	New field Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information. Possible values: Zip Code, City, State, Country
31	Item Zip Code	New field The zip code of the physical location of the order line item.
32	Item Country	New field The two-letter ISO 3166 code representing the country of the address.
33	eBay Collect & Remit Tax Type	New field The type of tax collected for the transaction Includes types such as VAT, IST, etc.
34	eBay Reference Name	New field eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway
35	eBay Reference Value	New field eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region. Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)
36	Tax Status	New field Tax Status indicates if tax is paid. Possible values: VAT Paid
37	eBay Collect & Remit Tax Rate	New field The rate used to calculate the tax amount (SalesTaxpercentage).
38	Seller Collected Tax	Updated column title Previous title: Sales Tax
39	eBay Collected Tax	New field
40	Electronic Waste Recycling Fee	New field The Electronic Waste Recycling Fee is imposed on the retail sale of certain electronic products that include a variety of video display devices. The fees are used to pay for the future recycling of these products, as many contain hazardous materials.
41	Mattress Recycling Fee	New field Specific state legislatures have written laws that require retailers to collect a fee designated towards mattress recycling.
42	Battery Recycling Fee	New field Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.
43	White goods disposal tax	New field Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and shipped into the state– e.g. ovens, refrigerators, heaters, washers, etc.
44	Tire Recycling Fee	New field Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.
45	Additional fee	New field More information about tax and fee types here
46	eBay Collected Charges	New field Cumulated charges eBay collected from the buyer for this order (such as eBay shipping charges for Authenticity Guarantee eligible sneakers)
47	Total Price	Total Price includes eBay Collected Tax & eBay Collected Charges (as applicable)
48	eBay Collected Tax and Fees Included in Total	New field If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers. If the value is "No" the "Total Price" column does not include eBay collected tax and fees charged to buyers.
49	Payment Method
50	Sale Date
51	Paid On Date	Updated column title Previous title: Paid on Date
52	Ship By Date
53	Minimum Estimated Delivery Date
54	Maximum Estimated Delivery Date
55	Shipped On Date	Updated column title Previous title: Shipped on Date
56	Feedback Left
57	Feedback Received
58	My Item Note	Updated column title Previous title: Private Notes
59	PayPal Transaction ID
60	Shipping Service
61	Tracking Number
62	Transaction ID
63	Variation Details
64	Global Shipping Program
65	Global Shipping Reference ID
66	Click & Collect
67	Click & Collect Reference Number
68	eBay Plus
69	Authenticity Verification Program	New field If the value is "Yes" then the order qualifies for Authenticity Guarantee program. If the value is "No" then the order does not qualify for Authenticity Guarantee program.
70	Authenticity Verification Status	New field If the value is "Pending" then the inspection check is still not done. If the value is "Passed" then the authenticity check has passed and item will be sent to buyer. If the value is "Failed" then the inspection check has failed and item will be returned back to seller. If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
71	Authenticity Verification Outcome Reason	New field If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller. If the value is "Not as described" then the inspection check has failed and item will be returned back to seller. If the value is "Customized" then the inspection check has passed and item will be sent to buyer. If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.
72	eBay Vault Program	New field If the value is “Yes”, then the order is part of the eBay vault program. If the value is “No”, then the order is not part of the eBay vault program.
73	Vault Fulfillment Type	New Field If the value is “Seller to Vault”, then the item will be shipped from the seller to the eBay vault. If the value is “Vault to Vault”, then eBay will transfer the ownership of the item from the seller to the buyer within the eBay vault. If the value is “Vault to Buyer”, then eBay will ship this item from the eBay vault to the buyer. If the value is empty, then this is not a vault related order.
74	eBay International Shipping	New field If the value is "Yes", then the order is part of the eBay International Shipping program. If the value is "No", then the order is not part of the eBay International Shipping program.
	Insurance	Column removed
	Cash on delivery fee	Column removed
	Checkout date	Column removed
	Notes to yourself	Column removed
	Unique Product Id	Column removed
	ProductIDType	Column removed
	ProductIDValue	Column removed
	ProductIDValue-2	Column removed
	Cash on delivery option	Column removed

Sales and selling costs reports

You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.

To generate a sales and costs report:

Use the dropdown menus at the top of the Sales section - opens in new window or tab to refine your results:
- Choose a time period of your choice for the report (Last 31 days, today, this month, last month, this quarter, or custom)
- Choose a time period to compare your results to (month over month, year over year, custom, or other options)
Select Generate Report.

In the All sales section of your report, you'll see a detailed breakdown of sales including item sales, shipping and handling and government taxes and fees. If you select Promoted Listings sales, you can also see what percentage of your total sales came via Promoted Listings. You can also see how all your sales compare to your selected prior time period.

In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees and shipping labels. If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.

If you want to see sales performance insights for individual listings, select Download listings sales report.

Refurbished Program dashboard

If you sell items through the eBay Refurbished Program, you can now easily monitor your progress in the Seller Hub Performance section. By selecting the Refurbished Program tab, you'll have access to a dashboard providing real-time metrics and insights into your monthly refurbished transactions.

The dashboard makes it easier to ensure you are meeting minimum program requirement metrics as defined in the refurbished contract. These metrics are evaluated and refreshed on a monthly cadence, after the 25th of each month, based on a complete 3 month (90-day) rolling lookback period. Sellers can also download data for transactions in the program dashboard via the transactions tab.

If you have questions on your program metrics please email us at ebayrefurbamsupport@ebay.com.

Selling tools