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Printing and canceling shipping labels

You can save time and money by using eBay Labels to ship your sold items on eBay.

When you print a shipping label with eBay Labels, our negotiated rates let you save money relative to what you would pay at the post office or to a carrier for most services, and you'll save time by not having to stand in line. Depending on which carrier you choose, the cost of the label can be paid for from your available funds, or from your on-file payment method.

Here are a few more benefits of using eBay labels:

  • You don't need a special printer or adhesive labels-just print your label on normal printer paper and tape it to the package
  • It's easy to add services such as Signature on Delivery and additional liability coverage
  • Your parcel's tracking information is uploaded to the eBay order automatically
  • You can add the order number or other custom text to your label
  • If you don’t have a printer at home, you can generate a QR code to print the label at a participating drop-off location

You can print USPS, FedEx, or UPS shipping labels from Orders in My eBay - opens in new window or tab or Seller Hub - opens in new window or tab.

  • FedEx and UPS shipping label charges will be paid with your funds, or from your on-file payment method if your funds are insufficient
  • USPS shipping labels can be paid for with your funds, on-file payment method or PayPal account. You’ll see the option to select your payment method when printing a label

Tip
If you’re shipping multiple orders to the same buyer in a single package, the Bulk Shipping Tool will indicate if the order can be combined. Simply select the Combine orders per buyer link and complete the label purchase. Tracking will be automatically uploaded to each order, and the value of the combined items will be assessed for any liability coverage included or added to the label purchase.

How to create and print a shipping label

It's quick and easy to create and print shipping labels for FedEx, UPS, or USPS.

How to print a shipping label through My eBay

  1. Go to My eBay and then Orders - opens in new window or tab.
  2. Beside the item you want to ship, select Purchase shipping label.
  3. Fill out the shipping label information, ensuring:
    • Package weight and dimensions are accurate and rounded up to the nearest whole number
    • All addresses are correct
    • The Irregular package option has been selected in the Package details section if you're shipping an irregular package, such as mailing tubes, nonrectangular packages, items not fully encased in cardboard or items without packaging. Learn more about irregular packaging on our Seller Center - opens in new window or tab
    • The Hazardous materials option has been selected in the Package details section, if it applies to your item, and the type of hazardous materials has been selected from the dropdown list. Learn more - opens in new window or tab about shipping hazardous materials
  4. Choose your mailing date from the Ship on dropdown menu.
  5. Select your preferred shipping service, and choose any additional options you want to add. Fees may apply for these and your options include:
    • Require signature at delivery
    • Add additional liability coverage
    • Display postage value on label
    • Add custom text on label
  6. Choose a label format (Printable label or QR code).
  7. Choose a label print format (8 x 11 in, 4 x 6 in, or 2 x 7 in for USPS only).
  8. Select Pay with to confirm your payment method.
  9. Review your shipping costs, then select Purchase shipping label and follow the steps shown to print your label.
  10. You can print a packing slip from the Order page dropdown by selecting Print packing slip and more.

Some of these options are only available on the advanced label page. If you are on the basic label page, select Switch to advanced shipping on the top right of the page to access these features.

How to print a shipping label through Seller Hub

  1. Go to the Orders - opens in new window or tab tab in Seller Hub.
  2. Beside the item you want to ship, select Purchase shipping label.
  3. Fill out the shipping label information, ensuring:
    • Package weight and dimensions are accurate and rounded up to the nearest whole number
    • All addresses are correct
    • The Irregular package option has been selected in the Package details section if you're shipping an irregular package, such as mailing tubes, nonrectangular packages, items not fully encased in cardboard or items without packaging. Learn more about irregular packaging on our Seller Center - opens in new window or tab
    • The Hazardous materials option has been selected in the Package details section, if it applies to your item, and you have selected the type of hazardous materials from the dropdown list. Learn more - opens in new window or tab about shipping hazardous materials
  4. Choose your mailing date from the Ship on dropdown menu.
  5. Select your preferred shipping service, and choose any additional options you want to add. Fees may apply for these and your options include:
    • Require signature at delivery
    • Add additional liability coverage
    • Display postage value on label
    • Add custom text on label
    • Add a message in the dispatch confirmation email 
  6. Choose a label format (Printable label or QR code).
  7. Choose a label print format (8 x 11 in, 4 x 6 in, or 2 x 7 in for USPS only).
  8. Select Pay with to confirm your payment method.
  9. Review your shipping costs, then select Purchase shipping label and follow the steps shown to print your label.
  10. You can print a packing slip from the Order page dropdown by selecting Print packing slip and more.

How to print labels for multiple orders at once

  1. From the Seller Hub Orders tab, check the boxes beside the orders you want to ship (two or more).
  2. Then, from the Shipping dropdown, select Purchase Shipping Labels.
  3. This will take you to the bulk shipping tool - opens in new window or tab where you can edit details of individual orders. For example, dispatch options, delivery addresses, shipping providers, whether you want signature confirmation, or ShipCover insurance.
    • If you're shipping an irregular package, select this option
    • If your package contains hazardous materials, select this option and choose the type of hazardous materials from the dropdown list
  4. Select Review Purchase to see the total cost of the labels.
  5. Select Confirm and pay.
  6. Select Print Labels.

How to print a USPS SCAN Form

USPS typically requires a Shipment Confirmation Acceptance Notice (SCAN) form to scan 5 or more packages at the pickup or drop-off location. Instead of scanning each individual package, they can scan the SCAN form for all packages.

You can create the USPS SCAN form on the desktop site only. Here's how:

  1. Go to the bulk shipping tool - opens in new window or tab page.
  2. Select SCAN forms - opens in new window or tab at the top right-hand side of the page.
  3. Create and print the SCAN form.

You can create one SCAN form for each bulk shipping label purchase. Once the SCAN form is scanned by USPS, any labels assigned to that SCAN form won't receive a credit if canceled.

If your label doesn’t print as expected, double-check your label print format settings to make sure the default label size matches your desired label size. The label size format can only be adjusted before purchasing the label.

Shipping an order in multiple packages

When shipping an order in multiple packages, you can print a different label for each package.

Once you've printed the label for your first package, simply select Print another label for this order from the label confirmation page. You can then enter the weight and dimensions for the next package.

Each additional label you print will have its own tracking number and will be charged separately, based on the package weight and dimensions you entered.

Orders are limited to 5 tracking numbers per transaction.

QR code shipping labels

If you don't have a printer at home, you can choose the QR code option where available. You'll receive a QR code which you can save to your phone. You can then scan the code at a participating drop-off location to print the shipping label there. Here's how:

  1. Go to Orders in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab.
  2. Select Print shipping label. 
  3. Select a shipping service that says "Yes" under QR code. 
  4. Select QR code under Shipping label format. 
  5. Select Purchase shipping label.
  6. Choose if you would like to download QR code. You will also receive an email with the QR code for each label you purchase.
  7. Save the QR code on your device and bring it with your package to your nearest drop off location offering Print in store.
  8. Have the retail associate scan the QR code to print the shipping label and attach it to your package. Some self-service kiosks may also support label printing via QR code.

Managing your shipping labels on the eBay app

You can manage a range of actions from the eBay app, including:

  • Purchase and print or reprint one or multiple labels
  • View and cancel labels
  • Purchase additional labels

Here’s how:

  1. Sign in to the eBay app.
  2. Tap Selling, then Orders.
  3. Tap the order.
  4. Tap the arrow to the right of Leave Feedback, then tap Manage shipping.
  5. Tap the 3 dots, and select the action you wish to complete.

You can also find a drop-off location for your item, print off packing slips and view or save QR codes from the app.

How to print a packing slip and more

A packing slip is a receipt summarizing the details of the sale. You can print one by choosing Print packing slip on the Manage shipping labels - opens in new window or tab page.

You can also print out the full order details for the item:

How to print a packing slip through My eBay

  1. Go to My eBay and then Orders - opens in new window or tab.
  2. Find the order and then select View order details.
  3. On the Order details page, select Print packing slip on the top right-hand side of the page.

How to print a packing slip and more through Seller Hub

To create packing slips for one order at a time:

  1. Go to the Orders - opens in new window or tab tab in Seller Hub.
  2. Select All orders from the top menu or from the left menu.
  3. Select the 3 dots next to the order and select View order details.
  4. Select More actions, and then Print packing slip and more.

To create packing slips and more for multiple orders at one time:

  1. Go to the Orders - opens in new window or tab tab in Seller Hub.
  2. Select All orders from the top menu or from the left menu.
  3. Check the box next to each order, then select the Shipping button at the top.
  4. Select Print packing slip and more.

How to reprint a shipping label or QR code

You can reprint your shipping label or QR code at no extra cost within 7 days of purchasing it. Simply go to Track and manage your shipments - opens in new window or tab in Seller Hub or Manage shipping labels - opens in new window or tab in My eBay and select Download label or Download QR code. If the label was purchased as a single label, you can also find a PDF copy of the label attached to the email confirmation.

Canceling a shipping label

You have 28 days to cancel an unused USPS, FedEx, or UPS label purchased on eBay. It can take up to 21 days for the carrier to approve or reject the refund. If approved, funds will be credited to your original funding source.

eBay standard envelope labels can't be canceled once they have been printed. For more details, please see the eBay standard envelope terms and conditions. - opens in new window or tab

Here's how to cancel a shipping label you printed on eBay:

  1. Go to Track and manage your shipments - opens in new window or tab in Seller Hub or Manage shipping labels - opens in new window or tab in My eBay.
  2. Find the item you'd like to cancel the shipping label for, then from the Actions column, select Cancel Label.
  3. Choose your reason for canceling the label.
  4. Select Send request.

If your QR code has been scanned at a participating drop-off point to print your shipping label, the label is considered used and can't be canceled.

Tip
If you intend to ship the order related to the canceled tracking number, you'll need to add the new/correct tracking number to the order as an additional tracking number.

Buying and printing a shipping label on eBay is quick and easy using our desktop site or the eBay app, and tracking is uploaded to the eBay order automatically.

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