eBay international standard delivery

You’ll see eBay international standard delivery as a shipping option when you print an international label when all of the following are true:

• The item is physically located in the US
• You’re listing the item on eBay.com
• The total order value is less than $1000, or 1000 CNY for shipments to China
• The item does not exceed the weight limit for the country you're sending to
• The max length and girth of the package is 84” 

Benefits

eBay international standard delivery improves on all aspects of selling to international buyers compared with the leading international shipping services. You’ll benefit from:

• Simplified pricing 
• USPS drop-off convenience
• $100 shipping protection plan

You also have the option of purchasing additional parcel insurance via a third-party parcel insurance provider.

Cost and billing

eBay international standard delivery rates are based on your package's weight and destination. 

On the eBay Labels - opens in new window or tab page, you can enter the package weight and dimensions to see a shipping quote. The actual shipping charge will be based on the weight and dimensions of the package as measured by our consolidation center.

Destination countries have been divided into 4 groups: 

• Canada
• Mexico
• Rest of World
• Europe

To find out the cost of shipping, first you'll need to select Country numbers below to find the number of the country you're shipping to.

Tip
When looking up the rate for your package, always round up the weight. For example, if an item weighs 2.3 lbs., round up to 3 lbs.

Package weight discrepancies

When your item reaches our consolidation center, the package will be weighed to confirm the weight and dimensions you entered when creating the label.

If the weight and dimensions are a little over what was stated, your package will still be shipped to your buyer and we'll deduct the cost difference from your available funds.

If the weight and dimensions are significantly over what was stated, your package will not be shipped to the buyer. Instead, the item will be returned to you and you’ll be responsible for refunding the buyer. 

Billing

eBay international standard delivery charges will appear on your eBay financial statement as eBay Delivery Services.

You’ll only be charged for a shipping label once your parcel has been received at our consolidation center. If you don’t use a label, you won’t be charged for it so there's no need to void labels, simply discard them.

Your final value fees are assessed based on our standard eBay selling fees.

Shipping an order using eBay international standard delivery

When your item sells to a buyer in an eligible country, follow the below steps:

1. Go to eBay Labels - opens in new window or tab in My eBay.
2. Enter the exact package weight and dimensions and select eBay international standard delivery from the list of services.
3. You’ll see a quote for the service and the option to print an eBay international standard delivery label to adhere to your package.
4. Drop off your package at a USPS drop-off point, or schedule a USPS package pickup.

USPS will transport the item to our domestic consolidation center where the package will be screened and forwarded to your buyer.

Tracking will also be automatically uploaded so you and your buyer can check its progress.

Note - Multiple Orders can be combined to one shipment through eBay labels, for the same buyer and checkout address.

Tip
You can download the list of eBay international standard delivery eligible countries here - opens in new window or tab.

Printing your label

To avoid any delays and ensure the fastest shipping time, follow these helpful tips when printing your label.

• Make sure you can see both the USPS and eBay international barcodes at the bottom of the label. If you can’t see both barcodes: 
  • Change the print settings to portrait mode
  • Manually scale the print job to less than 100% 
• When taping the label on the package, avoid taping over the barcode itself

Filing a claim on a shipment that was lost or damaged 

Each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.

If you believe your package was lost in shipping, you must wait 30 days to file a claim. You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price.

To file a claim, select the button below and add the following information to the form:

1. Tell us what happened - was your item damaged, or was your package lost? 
2. Enter the claim information and your PayPal email address.
3. Enter the following additional information:
   • Your first & last name
   • The buyer’s first & last name
   • Package tracking number
   • eBay item number
   • Screenshot of eBay Order Details
   • Screenshot of buyer’s complaint message or dispute details regarding the lost or damaged item
4. When finished, select File the claim.

Claims must be filed no later than 90 days from the date the shipping label was created.

File shipping protection plan claim - opens in new window or tab

To check the status of a filed claim, contact PIP (Parcel Insurance Plan) at:

• Phone: 1 800 325 7390
• Email: claims@pipinsure.com - opens in new window or tab
• Chat: select the chat button on www.pipinsure.com - opens in new window or tab

FAQs