Seller Hub tools
Seller Hub gives you tools to:
- Manage your listings – You'll find all the listing, reporting, and order management functionality of My eBay, Selling Manager, and Selling Manager Pro
- Monitor your business – You can create custom dashboards to track listing activities, sales, costs, traffic data, and more
- View payouts – If you're a managed payments seller, you can view previous payouts, find out when you'll receive your next payout, and check if you've any funds on hold
- Analyze business performance – You'll receive personalized insights, as well as tips to improve your business
If you have an eBay Store, you'll manage your Store and access all the features of Promotions Manager or Promoted listings from Seller Hub.
Tip
You can personalize your Seller Hub to suit you. Simply select the Customize link to adjust what you see on each page.
Using Seller Hub
Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password.
You'll need to have had at least one sale to use Seller Hub.
The Seller Hub overview page summarizes all you need to know about your selling activity, but by selecting the different tabs listed below you'll access a range of different tools and data:
- Overview – See a summary view of your Tasks, Orders, Listings, and Feedback, along with access to frequently used actions and selling tools
- Orders – Take action on orders, including printing shipping labels and uploading tracking. You can also review past orders and set up rules for managing returns
- Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
- Marketing – Use our tools to build your brand, attract more buyers, and sell more per visit. (Some tools are only available to Store subscribers.)
- Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source, and more. Select the data on the page to drill into in-depth charts and graphs
- Research – Get advice for improving your listings, sourcing, pricing, and restocking
- Payments (for managed payments sellers only) – Find out when you'll receive your next payout, see any funds that are currently on hold, pending funds, details on previous payouts, and update the bank account we send money to
You can find out more about Seller Hub in our Seller Center - opens in new window or tab.
New Seller Hub orders download report
The new orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders page and more, including a new field showing how much tax eBay collected and remitted for each transaction.
You can easily download the orders report from the Manage orders page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).
Tip
You can also choose to only download individual orders by checking the boxes next to them and choosing More > Download selected.
If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.
Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.
New Seller Hub orders download report vs. File Exchange Sold CSV download
|
Column
|
Column title
|
What’s new
|
|
1
|
Sales Record Number
|
|
|
2
|
Order Number
|
Updated column title
Previous title: User ID
|
|
3
|
Buyer Username
|
Updated column title
Previous title: User Id
|
|
4
|
Buyer Name
|
Updated column title and data change
Previous title: Buyer Fullname
Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.
|
|
5
|
Buyer Email
|
|
|
6
|
Buyer Note
|
New field
|
|
7
|
Buyer Address 1
|
|
|
8
|
Buyer Address 2
|
|
|
9
|
Buyer City
|
|
|
10
|
Buyer State
|
|
|
11
|
Buyer Zip
|
|
|
12
|
Buyer Country
|
|
|
13
|
Ship To Name
|
New field
|
|
14
|
Ship To Phone
|
Updated column title
Previous title: Buyer Phone number
|
|
15
|
Ship To Address 1
|
|
|
16
|
Ship To Address 2
|
|
|
17
|
Ship To City
|
|
|
18
|
Ship To State
|
|
|
19
|
Ship To Zip
|
|
|
20
|
Ship To Country
|
|
|
21
|
Item Number
|
Updated column title
Previous title: Item ID
|
|
22
|
Item Title
|
|
|
23
|
Custom Label
|
|
|
24
|
Sold Via Promoted Listings
|
New field
|
|
25
|
Quantity
|
|
|
26
|
Sale Price
|
|
|
27
|
Shipping And Handling
|
|
|
28
|
Seller Collected Tax
|
Updated column title
Previous title: Sales Tax
|
|
29
|
eBay Collected Tax
|
New field
|
|
30
|
Electronic Waste Recycling Fee
|
New field
The Electronic Waste Recycling Fee is imposed on the retail sale of certain electronic products that include a variety of video display devices. The fees are used to pay for the future recycling of these products, as many contain hazardous materials.
|
|
31
|
Mattress Recycling Fee
|
New field
Specific state legislatures have written laws that require retailers to collect a fee designated towards mattress recycling.
|
|
32
|
Additional Fee
|
New field
More information about tax and fee types here
|
|
33
|
Total Price
|
|
|
34
|
eBay Collected Tax and Fees Included in Total
|
New field
If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers.
If the value is "No" the "Total Price" column does not include eBay collected tax and fees charged to buyers.
|
|
35
|
Payment Method
|
|
|
36
|
Sale Date
|
|
|
37
|
Paid On Date
|
Updated column title
Previous title: Paid on Date
|
|
38
|
Ship By Date
|
New field
|
|
39
|
Minimum Estimated Delivery Date
|
New field
|
|
40
|
Maximum Estimated Delivery Date
|
New field
|
|
41
|
Shipped On Date
|
Updated column title
Previous title: Shipped on Date
|
|
42
|
Feedback Left
|
|
|
43
|
Feedback Received
|
|
|
44
|
My Item Note
|
Updated column title
Previous title: Private Notes
|
|
45
|
PayPal Transaction ID
|
|
|
46
|
Shipping Service
|
|
|
47
|
Tracking Number
|
|
|
48
|
Transaction ID
|
|
|
49
|
Variation Details
|
|
|
50
|
Global Shipping Program
|
New field
|
|
51
|
Global Shipping Reference ID
|
|
|
52
|
Click & Collect
|
New field
|
|
53
|
Click & Collect Reference Number
|
New field
|
|
54
|
eBay Plus
|
New field
|
|
55
|
Authenticity Verification Program
|
New field
If the value is "Yes" then the order qualifies for Authenticity Guarantee program.
If the value is "No" then the order does not qualify for Authenticity Guarantee program.
|
|
56
|
Authenticity Verification Status |
New field
If the value is "Pending" then the inspection check is still not done.
If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.
If the value is "Failed" then the inspection check has failed and item will be returned back to seller.
If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
|
|
57
|
Authenticity Verification Outcome Reason |
New field
If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.
If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.
If the value is "Customized" then the inspection check has passed and item will be sent to buyer.
If the value is " Miscategorized" then the inspection check has passed and item will be sent to buyer.
|
|
|
Insurance
|
Column Removed
|
|
|
Checkout date
|
Column Removed
|
|
|
Notes to yourself
|
Column Removed
|
|
|
Listed on
|
Column Removed
|
|
|
Sold on
|
Column Removed
|
|
|
Product ID Type
|
Column Removed
|
|
|
Product ID Value
|
Column Removed
|
|
|
Product ID Value 2
|
Column Removed
|
|
|
Product Reference ID
|
Column Removed
|
New Seller Hub orders download report vs. Selling Manager sales history download
|
Column
|
Column title
|
What’s new
|
|
1
|
Sales Record Number
|
|
|
2
|
Order Number
|
Updated column title
Previous title: Order ID
|
|
3
|
Buyer Username
|
Updated column title
Previous title: User Id
|
|
4
|
Buyer Name
|
Updated column title and data change
Previous title: Buyer Fullname
Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.
|
|
5
|
Buyer Email
|
|
|
6
|
Buyer Note
|
New field
|
|
7
|
Buyer Address 1
|
|
|
8
|
Buyer Address 2
|
|
|
9
|
Buyer City
|
|
|
10
|
Buyer State
|
|
|
11
|
Buyer Zip
|
|
|
12
|
Buyer Country
|
|
|
13
|
Ship To Name
|
New field
This is the name of the recipient of the order.
|
|
14
|
Ship To Phone
|
Updated column title
Previous title: Buyer Phone number
|
|
15
|
Ship To Address 1
|
|
|
16
|
Ship To Address 2
|
|
|
17
|
Ship To City
|
|
|
18
|
Ship To State
|
|
|
19
|
Ship To Zip
|
|
|
20
|
Ship To Country
|
|
|
21
|
Item Number
|
|
|
22
|
Item Title
|
|
|
23
|
Custom Label
|
|
|
24
|
Sold Via Promoted Listings
|
New field
|
|
25
|
Quantity
|
|
|
26
|
Sale Price
|
|
|
27
|
Shipping And Handling
|
Updated column title
Previous title: Shipping and Handling
|
|
28
|
Seller Collected Tax
|
Updated column title
Previous title: US Tax
|
|
29
|
eBay Collected Tax
|
New field
|
| 30 |
Electronic Waste Recycling Fee |
New field
The Electronic Waste Recycling Fee is imposed on the retail sale of certain electronic products that include a variety of video display devices. The fees are used to pay for the future recycling of these products, as many contain hazardous materials.
|
| 31 |
Mattress Recycling Fee |
New field
Specific state legislatures have written laws that require retailers to collect a fee designated towards mattress recycling.
|
| 32 |
Additional fee |
New field
More information about tax and fee types here
|
|
33
|
Total Price
|
|
|
34
|
eBay Collected Tax and Fees Included in Total
|
New field
If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers.
If the value is "No" the "Total Price" column does not include eBay collected tax and fees charged to buyers.
|
|
35
|
Payment Method
|
|
|
36
|
Sale Date
|
|
|
37
|
Paid On Date
|
Updated column title
Previous title: Paid on Date
|
|
38
|
Ship By Date
|
New field
|
|
39
|
Minimum Estimated Delivery Date
|
New field
|
|
40
|
Maximum Estimated Delivery Date
|
New field
|
|
41
|
Shipped On Date
|
Updated column title
Previous title: Shipped on Date
|
|
42
|
Feedback Left
|
Updated column title
Previous title: Feedback left
|
|
43
|
Feedback Received
|
Updated column title
Previous title: Feedback received
|
|
44
|
My Item Note
|
Updated column title
Previous title: Private Field
|
|
45
|
PayPal Transaction ID
|
|
|
46
|
Shipping Service
|
|
|
47
|
Tracking Number
|
New field
|
|
48
|
Transaction ID
|
|
|
49
|
Variation Details
|
|
|
50
|
Global Shipping Program
|
New field for most sellers (some sellers already had this field in their report)
|
|
51
|
Global Shipping Reference ID
|
New field for most sellers (some sellers already had this field in their report)
|
|
52
|
Click & Collect
|
New field for most sellers (some sellers already had this field in their report)
|
|
53
|
Click & Collect Reference Number
|
New field for most sellers (some sellers already had this field in their report)
|
|
54
|
eBay Plus
|
New field for most sellers (some sellers already had this field in their report)
|
|
55
|
Authenticity Verification Program
|
New field
If the value is "Yes" then the order qualifies for Authenticity Guarantee program.
If the value is "No" then the order does not qualify for Authenticity Guarantee program.
|
|
56
|
Authenticity Verification Status
|
New field
If the value is "Pending" then the inspection check is still not done.
If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.
If the value is "Failed" then the inspection check has failed and item will be returned back to seller.
If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
|
|
57
|
Authenticity Verification Outcome Reason
|
New field
If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.
If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.
If the value is "Customized" then the inspection check has passed and item will be sent to buyer.
If the value is " Miscategorized" then the inspection check has passed and item will be sent to buyer.
|
| |
Insurance
|
Column removed
|
| |
Cash on delivery fee
|
Column removed
|
| |
Checkout date
|
Column removed
|
| |
Notes to yourself
|
Column removed
|
| |
Unique Product Id
|
Column removed
|
| |
ProductIDType
|
Column removed
|
| |
ProductIDValue
|
Column removed
|
|
|
ProductIDValue-2
|
Column removed
|
|
|
Cash on delivery option
|
Column removed
|
Sales and selling costs reports
You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.
To generate a sales and costs report:
- Use the dropdown menus at the top of the Sales section - opens in new window or tab to refine your results:
- Choose a time period of your choice for the report (Last 31 days, today, this month, last month, this quarter, or custom)
- Choose a time period to compare your results to (month over month, year over year, custom, or other options)
- Select Generate Report.
In the All sales section of your report, you'll see a detailed breakdown of sales including item sales, shipping and handling and government taxes and fees. If you select Promoted Listings sales, you can also see what percentage of your total sales came via Promoted Listings. You can also see how all your sales compare to your selected prior time period.
In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees, Shipping labels and PayPal fees (if applicable). If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.
If you want to see sales performance insights for individual listings, select Download listings sales report.
|
New field
If the value is "Yes" then the order qualifies for Authenticity Guarantee program.
If the value is "No" then the order does not qualify for Authenticity Guarantee program.
|
| |
