What items are eligible for eBay Authenticity Guarantee?
Authenticity Guarantee is currently available for watches - opens in new window or tab, sneakers - opens in new window or tab, apparel - opens in new window or tab, handbags and other luxury accessories - opens in new window or tab, trading cards - opens in new window or tab, and jewelry - opens in new window or tab. Check out each category for details on eligibility criteria, available shipping locations, FAQs, and terms and conditions.
Watches
Watches sold in the Wristwatches and Pocket Watches categories for $2,000 or more are currently eligible. (Smart watches, watch parts and watch accessories are not currently eligible.)
- Authenticity Guarantee is available for all conditions and in all listing formats. However, if an item sells for under $2,000 in an Auction listing, it may not be eligible for authentication
- Watches specified as "Customized" are currently not eligible for authentication. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. adding a diamond to the bezel or dial
There are some exceptions for vintage watches:
- Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part
- Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program
Buyers also have the option to purchase Authenticity Guarantee services at checkout for watches sold in the Wristwatches and Pocket Watches categories for between $500 - $1,999.99. This optional authentication service costs $80 (plus applicable taxes).
To be eligible, watches must be sold on eBay.com by a seller located in the US, or by an eligible seller based in Japan. They also must be sold to a buyer located in the continental US. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible.
Some purchases inspected under Authenticity Guarantee are considered final sale. Please read eBay Money Back Guarantee policy for details.
Shoes
Eligible footwear automatically displays the Authenticity Guarantee checkmark in the search results and in the top right corner of the item page. Find the full list of sneaker and shoe brands eligible for Authenticity Guarantee here - opens in new window or tab. New brands and models are continually added to ensure the most in-demand footwear on eBay are included.
- Footwear can be in New or Pre-owned condition
- Sneakers must be listed in the men's or women's athletic shoe categories or kids shoes categories (boys, girls, baby or unisex)
- Sneakers priced from $100 are eligible
- Select in-demand models from the above brands may also be eligible for Authenticity Guarantee at a lower price threshold
- Sneakers specified as customized will not be authenticated
- A sneaker is deemed to be "Customized" if it has been modified from its original state
- Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker
- Shoes, other than sneakers, must be listed under Men's Shoes and Women's Shoes
- Shoes priced at $500 or more, or sold in an auction for $500 or more are eligible
- If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication
- Accessories such as laces will not be authenticated if they are noted in the listing as replacements
- In such cases, the condition of accessories would instead be verified against the listing
Shipping sneakers with Authenticity Guarantee
US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30 if the buyer is located in Canada, $45 if the buyer is in Australia, or £8.95 for UK transactions). We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication facility, free of charge. If you have a buyer with a multi-quantity order for the same item and are unable to print enough shipping labels through your eBay account, please contact us so we can assist.
To be eligible, sneakers must be sold on eBay.com by a seller located in the US, to a buyer with a US shipping address (including Puerto Rico). Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale.
Currently, authenticated sneakers cannot be shipped to any other locations, including unincorporated territories (incl. Guam, Virgin Islands, North Mariana Islands, American Samoa and Palau) and U.S. Armed Forces bases.
The following will not be eligible:
- Items shipped to or from US unincorporated territories or army or fleet post office addresses
- Listings where the delivery is local pickup or in-store pickup
- Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing
Shipping shoes with Authenticity Guarantee
Shoes, other than sneakers, eligible for Authenticity Guarantee must be sold on eBay.com by a seller located in the US. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Buyers located in the US and Australia - opens in new window or tab can also purchase eligible items from selected sellers in Japan with Authenticity Guarantee.
Some footwear purchases inspected under Authenticity Guarantee are considered final sale. Please read eBay Money Back Guarantee policy for details.
Apparel
Authenticity Guarantee is available for apparel items listed in Men's and Women's Clothing for $200 and over from eligible brands. Find the full list of apparel brands eligible for Authenticity Guarantee here - opens in new window or tab.
To be eligible these items must be:
- listed in Men's or Women's Clothing with a price point of $200 or greater
- listed from an eligible brand. Note that collab items will only be eligible if listed under the eligible brand
- sold in a fixed price or auction listing
- sold on eBay.com to a buyer with a US shipping address
Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible.
Handbags and accessories
Authenticity Guarantee is available for handbags, wallets, and other select accessories. Find the full list of eligible brands here - opens in new window or tab.
To be eligible for authentication, brands of handbags, wallets, and select accessories must be:
- listed at $500 or more, or sold in an auction for $500 or more
- If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication
- listed in one of these categories:
- Women's Bags & Handbags
- Women's Accessories > Handbag Accessories
- Women's Accessories > Organizers & Day Planners
- Men's Accessories > Bags
- Women's & Men's Accessories > Wallets
- Women's & Men's Accessories > Belts
- Women's & Men's Accessories > Hats
- Women's & Men's Accessories > Key Chains, Rings & Finders
- Women's & Men's Accessories > ID & Document Holders
- listed from an eligible brand
- sold in a fixed price or auction listing
- sold on eBay.com to a buyer with a US shipping address
Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Buyers located in the US and Australia - opens in new window or tab can also purchase eligible items from selected sellers in Japan with Authenticity Guarantee.
Buyers in the US also have the option to purchase Authenticity Guarantee services at checkout for handbags, wallets, and select accessories from the brands and categories listed above. This optional authentication service costs $40 (plus applicable taxes) and is available for eligible items from US sellers priced between $200 - $499.99.
Some purchases inspected under Authenticity Guarantee are considered final sale. Please read eBay Money Back Guarantee policy for details.
Trading cards
Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria:
- Cards must be one of the following:
- Collectible Card Game Single Cards
- Sports Trading Card Singles
- Non-Sports Trading Card Singles
- Graded cards must be from the following graders only:
- Beckett
- PSA
- Certified Collectibles Group
- SGC
- Cards must have a Buy It Now price of $250 or more, or sell in an auction for $250 or more
- If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication
- Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, or with patches or relics embedded by the manufacturer as part of the original design can be authenticated
- The Authenticity Guarantee inspection does not verify the authenticity of the autograph, patch or relic itself
- Cards with signatures or autographs placed on the card in person, or with aftermarket relics or patches, can avail of the Authenticity Guarantee service, but the inspection does not verify the in-person autograph or the aftermarket patch or relic
- Cards must be sold on eBay.com by a seller located in the continental US or Canada to a buyer located in the continental US
- Note: when US buyers purchase from a Canadian seller authentication is currently available for raw trading cards only
- Buyers purchasing an ungraded trading card or a pack-pulled autographed sports trading card that is also eligible for Authenticity Guarantee have the option to purchase grading services directly from PSA
The following trading cards are not currently eligible for authentication
- Graded cards that are NOT from one of our approved graders. Examples of unapproved graders include:
- Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box
Some purchases inspected under Authenticity Guarantee are considered final sale. Please read eBay Money Back Guarantee policy for details.
Jewelry
To be eligible for Authenticity Guarantee jewelry must be:
- from one of the following brands (Bvlgari, Cartier, Chanel, Chaumet, Chopard, David Yurman, Effy, Gucci, Harry Winston, Hearts on Fire, Hermes, H.Stern, Ippolita, John Hardy, Judith Ripka, Konstantino, Lagos, LeVian, Louis Vuitton, Marco Bicego, Mastoloni, Mikimoto, Pomellato, Scott Kay, Simon G., Roberto Coin, Tacori, Tiffany & Co, Van Cleef & Arpels, Vera Wang, Verragio) or unbranded (no attributable designer, brand, or logo)
- loose diamonds $500+ listed in the Loose Diamonds category
- listed at $500 or more, or sold in an auction for $500 or more
- If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication
- listed in any Jewelry category except: Loose Gemstones, Jewelry Care, Mixed Lots, Loose Beads or Watches (watches may be eligible for Authenticity Guaranteed for Watches)
- contain at least one component from each of the following criteria:
- A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+)
- For plated metal, base metal composition must be fine as listed above
- For items that include gemstones, all precious stones are eligible, with the exception of the following:
- Amber
- Chrysocolla
- Copal
- Howlite
- Ivory
- Jet
- Mabe Pearl
- Marcasite
- Musgravite
- Plastic
- Pyrite
- Taaffeite
- Tortoise Shell
- Turquoise
Find out more about tolerance ranges - opens in new window or tab for Authenticity Guarantee for Jewelry.
All jewelry listed on eBay must comply with our Jewelry policy.
Buyers also have the option to purchase Authenticity Guarantee services at checkout for jewelry items from the brands and categories listed above. This optional authentication service costs $40 (plus applicable taxes) and is available for eligible items priced between $200 - $499.99.
Jewelry must be sold on eBay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Items from selected sellers in India and Japan are also eligible, with the exception of loose diamonds or diamond jewelry. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Listings where the delivery is local pickup or in-store pickup will also not be eligible.
Tip
Remember to choose the item condition that best matches the condition of your item. If the authenticator determines your item's condition doesn't match the item condition you provided in the listing, we'll refund the buyer and return the item to you.
How Authenticity Guarantee works
If your item is eligible for Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option.
Items included in the Authenticity Guarantee program display a blue Authenticity Guarantee checkmark. Buyers will see the checkmark in the search results page, the view item page, the checkout page and their purchase history page.
When you make a sale, you have to send the item to the authenticator's address provided by eBay. Once the authenticator receives the item, the inspection is generally processed within 2 business days.
Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item won't be sent on to the buyer and they will receive their money back. Where an item is unable to be authenticated, you'll cooperate in removing it from marketplace circulation. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If the item passes inspection and is a trading card, it will be shipped to the buyer with 4 day secure delivery. Signature confirmation will be required for all items sold for $750 or more when they are shipped from seller to authenticator.
Important
Due to unprecedented market demand, some Authenticity Guarantee orders may be delayed for 7 days or more. We’re actively working to restore our typical service levels.
Returns with Authenticity Guarantee
If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. For full details, read our eBay Money Back Guarantee policy.
When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. This includes any original manufacturer tags on the item when it was sent. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed.
eBay may sometimes issue a refund to your buyer on confirmation the return is on its way. When this happens, we’ll wait until the item is back with you before deducting the amount from you. For more on this see our article on Refunding buyers.
To learn more about returns in the Authenticity Guarantee program, see our detailed Authenticity Guarantee - opens in new window or tab pages for sellers: