Printing and voiding shipping labels

When you print a shipping label on eBay, our negotiated rates let you save money relative to what you would pay at the post office or to a carrier for most services, and you'll save time by not having to stand in line. The cost of the label is then charged to your PayPal account.

Here are a few more benefits of using our labels:

• You don't need a special printer or adhesive labels – just print your label on normal printer paper and tape it to the package
• It's easy to add services such as Signature on Delivery
• Your parcel's tracking information is uploaded automatically
• You can add the order number or other custom text to your label

Tip
You can print shipping labels from Sold - opens in new window or tab in My eBay for FedEx, USPS, or UPS. If you're shipping internationally, you can ship your package domestically to a Global Shipping Center and we'll handle the rest through our Global Shipping Program.

How to create and print a shipping label

It's quick and easy to create and print shipping labels for FedEx, UPS, or USPS. If you'd like to use UPS, you'll need to sign up first for a free account with the UPS Savings Program for eBay Sellers - opens in new window or tab.

1. Go to My eBay and then Sold - opens in new window or tab.
2. Beside the item you want to ship, select More actions and then Print a shipping label.
3. Double check that both your address and the buyer's address are correct. If you'd like to edit either the Ship to or Ship from address, select change next to the address.
4. Select your preferred shipping service, then enter the package details, such as type, weight and dimensions, and choose any additional services you want to add (fees may apply for these).
5. Choose your mailing date.
6. If you'd like, you can create a packing slip by selecting Print a packing slip.
7. Review your shipping costs, then select  Purchase postage and follow the steps shown to print your label.

Shipping an order in multiple packages

When shipping an order in multiple packages, you can print a different label for each package.

Once you've printed the label for your first package, simply select Print another label for this order from the label confirmation page. You can then enter the weight and dimensions for the next package.

Each additional label you print will have its own tracking number and will be charged separately, based on the package weight and dimensions you entered.

How to reprint a shipping label

You can reprint your shipping label at no extra cost within 24 hours of purchasing it. Simply go to Manage shipping labels - opens in new window or tab and select Reprint.

How to void a shipping label

How long you have to void a shipping label depends on the shipping service you used.

• USPS: You have 5 days to void a USPS shipping label that you printed on eBay, and it can take up to 21 days for USPS to approve or reject the refund. If it's approved, you'll receive an email that your PayPal account was refunded
• UPS: You have 24 hours to void a UPS label. If you don't use the label within 5 days, the label will be voided automatically and a credit will be issued to your PayPal or UPS account
• FedEx: FedEx labels can't be voided because you're not charged until the package has been delivered

Here's how to void a shipping label you printed on eBay:

1. Go to Manage shipping labels - opens in new window or tab.
2. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void.
3. Choose your reason for voiding the label. If you want to, you can add a message for the buyer.
4. Select Void shipping label.

How to print a packing slip and order details

A packing slip is a receipt summarizing the details of the sale. You can print one by choosing Print packing slip on the Manage shipping labels - opens in new window or tab page.

You can also print out the full order details for the item. Here's how:

1. Go to My eBay and then Sold - opens in new window or tab.
2. Select More Actions and then View order details.
3. On the Order details page, select the printer version option, and print the page.