Adding Best Offer to your listing or using Reply with offer

How to add Best Offer to your listings

To add a Best Offer option to your listing:

1. Choose whether to list your item as an auction-style or fixed price format on the quick listing form - opens in new window or tab.
2. Under More options, select Allow offers.
3. Choose whether you want to set up automatic responses to offers.
4. Complete the rest of your listing.

If you have an auction-style listing with Best Offer, bear in mind that:

• If you receive a bid, current offers and counteroffers will be declined automatically and buyers won't be able to make any additional offers on your item.
• If a bidder retracts their bid, the Best Offer feature will be re-enabled.
• If you received an offer that was higher than the current bid, the buyer who made the offer will have to place a bid.
• This option isn't available in these categories: Cell Phones, Motors, Real Estate, Tablets, and Tickets.

Tip
When you're working in the quick listing tool, you can change to the advanced listing form by selecting Switch to advanced tool.

How to accept a Best Offer

When a buyer makes you a Best Offer, we'll email you to let you know. You can also see any offers you've received in the My eBay Active - opens in new window or tab section and in Seller Hub within Active listings with offers - opens in new window or tab .

After receiving an offer, you have 48 hours to choose how to respond. You can:

• Accept the Best Offer and end the listing
• Respond with counteroffer
• Let the offer expire. This will happen automatically after 48 hours, or when the listing ends, whichever comes first
• Decline the offer

When using the Best Offer option in a listing, it's important to note that immediate payment does not apply.

How to make a counteroffer

When you make a counteroffer, your response should be lower than the Buy It Now price, but higher than the offer you received.

You can respond directly to the potential buyer from the message we send you letting you know about the buyer's Best Offer.

You might receive offers from multiple buyers, and making counteroffers to each is perfectly ok. Each counteroffer expires after 48 hours, and whoever accepts your counteroffer first wins.

Automatic responses to Best Offer

If you set up automatic responses in your listing, we can accept or decline a Best Offer for you, based on the price limits you select. Buyers won't know your limits, but the upper limit must be below your Buy It Now price.

Here's how automatic responses work:

• When you get an offer at, or above, your upper limit, we automatically send an email to you and the buyer saying that you've accepted and the buyer should pay
• When you get an offer below your lower limit, we automatically send an email to the buyer declining the offer. The buyer can submit a higher bid or you can send a counteroffer. Buyers can make up to three offers per item in most categories
• When you get an offer somewhere between your price limits, we'll send you a message and you'll have to decide how to respond

You can't use automatic responses when:

• You've put an item on sale using the Markdown Manager tool in Promotions Manager
• The buyer included additional terms in the offer that you'll need to review first
• The option doesn't appear when you are creating your listing – not all categories allow for automatic responses

Sending a custom offer using the "Reply with offer" button

If a buyer sends you a question about an item you have listed in a fixed-priced format, you'll have the option to reply with an offer. If you’ve already replied to the buyer but wish to make them an offer, you can find the Reply with offer button in your first message to them. 

The offer you send can be for more or less than the Buy It Now price, and you can send a buyer up to 3 offers. Each offer is valid for 48 hours or until the listing is sold, whichever comes first.

The option to reply with an offer is available to all sellers, whether you use Best Offer in your listing or not. However, this feature is unavailable on auction or multi-variation listings, and in the Motor Vehicle category.

If you're accepting Best Offers on a listing, you can send custom offers on that same listing to buyers who ask questions, unless the buyer has already sent a Best Offer. If a buyer sends a Best Offer, the Reply with offer button won't be available, but you can send them a counteroffer.

How to send a custom offer

1. In Messages - opens in new window or tab, find the message from the buyer and select Reply with offer.
2. Change the offer price to the amount you and the buyer have discussed. The offer can be higher or lower than the price of the item.
3. Clearly summarize the details of your offer in the "Message to Buyer" section, including any additional shipping costs. As long as the offer details are visible within messaging, or the “Message to buyer” field, the transaction is covered by the eBay Seller protection policy.
4. Review the offer and select Send.

If you'd like to see the offers you've sent and accepted for a particular item, you'll need to use the following link and add your item number after the equals sign(=).

https://offer.ebay.com/ws/eBayISAPI.dll?ManageBestOffers&itemid=

What happens when a buyer accepts a custom offer

When a buyer accepts your offer, the sale will proceed as usual and you will not be able to change the title, handling time, or the custom label of the order.

You won't receive an email when your offer is accepted, but once the buyer pays, you'll find it in Awaiting Shipment section - opens in new window or tab of My eBay.

Benefits of custom offers

Custom offers are more likely to result in a sale than normal Buy It Now listings as they allow you to tailor your listings to individual buyers. For example, if your buyer lives in different country, you can send an offer that includes the additional cost to ship the item to them, without changing the listing.

You can also privately lower the price of the item, or add additional items as an incentive.

Offers and multi-quantity listings

If you're selling two or more identical items in a single listing, you can send an offer for all, some, or only one of the items in the listing.

For example, if you are selling four of an item and the Buy It Now price is $25 each, you can send an offer for all four items at a price of $80. As soon as all of the items for a listing have been sold, either through Buy It Now, Best Offer or by sending offers, the listing is immediately closed and any further offers are automatically canceled.

Tip
You can't include contact information such as an email address, phone number, or URL when sending an offer. You also shouldn't respond to a buyer who asks to purchase an item outside of eBay. Doing so violates our offers to buy or sell outside of eBay policy.