To try and resolve the issue, we recommend that you reply directly to the buyer's feedback, or ask the buyer to revise their original rating and comment.
Reply to your buyer
You can reply to your buyer through the Feedback forum. Once you reply, your comment will appear directly below the buyer's feedback comment.
Send a feedback revision request to your buyer
You can only request a revision for feedback that is less than 30 days old, and can make 5 feedback revision requests per calendar year.
For every 1,000 feedback ratings you receive during the year, you can make 5 additional feedback revision requests. However, these additional feedback revision requests don't carry over into the following year.
What happens when you ask for a feedback revision?
When you send a feedback revision request to a buyer, we'll send them an email with all the details.
The buyer then has 10 days to either:
- Revise the feedback: If the buyer accepts the request, we'll guide them through the process of changing their rating and comment. When they revise feedback, their original comments will no longer be visible on eBay
- Decline the request: If the buyer declines the request, they can choose whether or not to share their reasoning with you
If the buyer hasn't taken any action after 7 days, we'll send a reminder. If the buyer still hasn't responded after 10 days, the revision request will expire. Remember, even disappointing feedback is just one person’s opinion and won’t affect your seller performance.
In some cases, we may remove or adjust feedback. You can learn more about this in our Seller performance and defect removal policy.