1 min article

Updating your personal details for managed payments

As a managed payments seller, the personal information on your eBay account needs to be correct and up to date so you can receive your payouts. If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you'll need to update your personal information.

Read our most popular questions and answers about how eBay manages payments. You’ll also get more information in our full article below.

How do I update my personal account details?

You can update your personal account details, including your name, address, or email address, in My eBay:

  1. Go to the Account section of My eBay.
  2. Select Personal information.
  3. Find the section you need to update, and select Edit.
  4. Enter your new details.
  5. Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.

If you’re changing the name on your eBay account, keep in mind that the new name needs to be the same as the name on your registered bank account in order to receive your payouts.

You may need to contact customer service to update other information. Read our article on Submitting or updating your details for managed payments for more information. From there, scroll to the bottom of the page to see contact options.

How do I update my checking account details?

You can update your checking account details in Seller Hub or My eBay.

To update your checking account details in Seller Hub:

  1. Go to Payments in Seller Hub.
  2. Select Edit next to Payout method.
  3. Make your changes and select Update bank account.

To update your checking account details in My eBay:

  1. Go to Payments in your My eBay.
  2. Select Edit under your bank account labeled Used for payouts.
  3. Make your changes and select Update bank account.

It usually takes 2 business days for changes to be confirmed.

What if eBay can’t verify my information?

We’ll notify you in My eBay messages and put an alert on your eBay account to let you know that we’re having difficulty verifying your information. In these notifications, we’ll provide details of any additional information we need from you, and instructions on how to send it to us.

How do I register?

All eBay sellers will receive an email invitation to register for eBay to manage their payments. When you receive your invitation, follow the link in the email to start your registration. When registering, you’ll need to provide information so we can verify your identity, checking account details, and business details if you’re a business seller.

Why didn’t I receive my payout?

Once eBay initiates your payout, it typically takes your bank 1-3 business days to settle the funds into your checking account.

If you see Failed or Retry next to a payout in Seller Hub, the bank information we have for you may be incorrect, or you may need to provide additional verification information before we can initiate payouts to your account.

If we need more information to verify your details, we’ll notify you in My eBay messages and put an alert on your eBay account to let you know.

If you need to change any of your details, such as your name, address, or email address, you can do it in My eBay - opens in new window or tab. Here’s how:

  1. Go to the Account - opens in new window or tab section of My eBay.
  2. Select Personal information.
  3. Find the section you need to update, and select Edit.
  4. Enter your new details.
  5. Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.
 

If you need to update your date of birth, social security number, or employee identification number, please contact us.

Update personal information - opens in new window or tab

Tip
If you’re changing the name on your eBay account, keep in mind that in order to receive your payouts, the new name needs to be the same as the name on your registered bank account.

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