2 min article

Appeal eBay's decision about a return or missing item for buyers

If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing.

Information you need when appealing

If you want to appeal the decision on a case, you need to provide new, additional information to back up your appeal. This can include the following:

  • Photos showing that the item doesn’t match the listing description
  • Tracking details showing that the seller received the item you returned
  • Proof that your item was delivered to the wrong address
  • A copy of a police report, if applicable

When you make an appeal, we’ll review the case and any new information you provide and come back to you with a final decision. We’ll usually get back to you within 48 hours, though occasionally it can take a little longer.

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