1 min article

Item location policy

Item location information must accurately state where the item will be shipped from.

To make sure buyers have a clear understanding of shipping charges and delivery times, sellers must provide accurate information in their listings about where their item will be shipped from.

What is the policy?

  • Clear and accurate information about where the item is located, including the postal code, city and country where the item will ship from, must be included in listings. This can be different from the seller's registered address, registered business address, or the address provided for returns
  • Item location information must be consistent across all areas of the listing including title, description and item specifics
  • A tracking number uploaded after an item has sold must match the shipping location provided in the listing

Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, loss of buyer or seller protections, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Tip
Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

Why does eBay have this policy?

This policy helps buyers make informed purchasing decisions based on shipping charges and delivery times, and protects sellers from complaints about excessive costs or delays.

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