3 min article

Changing your shipping details after a purchase

You may be able to change the shipping address or the shipping service you selected for an eBay purchase, but you'll need to contact the seller before they ship the item to you.

If you've already completed your purchase but need to make a change to the shipping details, contact the seller as soon as possible. They won't be able to make changes if they've already sent your package.

Change your shipping details when ordering

When you're buying an item, you'll confirm the shipping method and address at checkout. Make sure you check these carefully before completing your purchase.

We'll pre-select your preferred shipping address in the Ship to field. If it's incorrect, or if you want the item sent to a different address, select Change. You can then edit the address, select a different address or add a new address.

Tip
You can also add, update, or delete shipping addresses—including your primary address—in the Addresses section - opens in new window or tab of My eBay.

Change your shipping address after you've paid

Sellers generally can't change the shipping address that you provided at checkout. If they haven't yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct shipping address.

If you made your purchase in the last hour, you can cancel the order yourself. We'll ask the seller to confirm that they haven't sent the item yet.

Cancel order

If it's been more than an hour since your purchase, you'll need to contact the seller and ask them to cancel it for you. Here's how:

  1. Go to Purchase history - opens in new window or tab, and find the order you want to cancel.
  2. From the More actions dropdown, choose Contact seller.
  3. Choose Request to cancel this order, and then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

For more help, see our article on canceling an order.

If the seller has already shipped your order, or if they don't accept the cancellation, the package will be sent to the address you originally selected.

Change the shipping method after you've paid

If the seller hasn't yet sent your package, you can ask them if it's possible to change the shipping method. If they agree, you can work with them to sort out the details—for example, sending extra payment for an express or tracked option.

If the seller isn't willing to change the shipping method, you can ask them to cancel the order and repurchase the item with the correct shipping method.

If you need to change the shipping address for an item you bought, you'll have to contact the seller before they send the package. You may need to cancel the order and repurchase the item with the correct details.

Was this article helpful for you?

Related help topics