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Setting up your shipping options

There are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.

You can pick which shipping methods you want to offer your buyers when creating your listing. Depending on whether you're using our quick listing tool, or our business tool, you'll do this in slightly different ways:

Setting your delivery options using the quick listing tool
  1. On the listing page, scroll down to the Shipping section.
  2. Choose whether you want to:
    • Ship your item: You select a fixed cost, or we calculat ethe cost for you based on package weight and dimensions. You can pay the shipping cost yourself
    • Offer local pickup: Buyers pick up the tirem from your home or another site of your choosing
    • Offer both options.

If you choose to ship your item:

  1. In Ship your item, enter a fixed cost or the package weight and dimensions so we can calculate the cost.
  2. If you're not happy with the recommended shipping service, select Change shipping service to choose another option.
  3. Select the calculated rate, or select the option to charge a fixed amount, then enter the amount. You can also choose to offer free shipping and pay it yourself.

If you offer local pickup, enter the ZIP code for your item location.

 
Setting your delivery options using the business tool
  1. On the listing page, scroll down to the Shipping details section.
  2. Under Domestic shipping, you can select:
    • Calculated: Cost varies by location (you can use the shipping calculator - opens in new window or tab to get an estimate for each postal service's charge)
    • Flat: Same cost to all buyers (create your own rate tables detailing your shipping charges for each area)
    • Freight: Large and bulky items
    • No shipping: Local pickup only
  3. From the dropdown menu under Services, select your preferred service(s).
  4. If you're offering a flat rate, enter the shipping cost or select local pickup.
  5. You can also apply any combined shipping rules or promotional shipping rules by selecting the boxes next to these options.
  6. Set your handling cost (calculated shipping only) and handling time.
  7. Add your package type, weight, and dimensions.
 

You can also choose to set buyer requirements to exclude buyers who have a delivery address in countries you don't want to ship to, or have a history of unpaid items. See Setting buyer requirements for more information.

If business policy management is available to you, you can opt in to set up business policies on payment, shipping, and returns to apply to all your listings. If you're eligible, you'll see the opt-in tool in Selling - opens in new window or tab in My eBay.

Integrated shipping carriers

To protect yourself against "Item not received" claims filed through eBay Money Back Guarantee, you need to use a shipping carrier that is integrated with eBay.

The following carriers are integrated with eBay:

Domestic Carriers

Carrier name

Services

United States Postal Service (USPS)

USPS Priority Mail Express, USPS Priority Mail, USPS First Class Package Service, USPS Parcel Select Ground/Retail Ground, USPS Media Mail, USPS Parcel Select Services

FedEx (FDX)

FedEx Express Services, FedEx Ground/Home Delivery Services, FedEx SmartPost Services

UPS (UPS)

UPS Express Services, UPS Ground Services, UPS SurePost Services, UPS Mail Innovations Services

DHL eCommerce (DHLeC)

Trackable Services

OnTrac

Trackable Services

Lasership

Trackable Services

Spee-Dee Delivery

Trackable Services

Lonestar Overnight (LSO)

Trackable Services

 

Export Carriers

Carrier name Services

United States Postal Service (USPS)

USPS Priority Mail International Express, USPS Priority Mail International, USPS First Class Package International Service

FedEx (FDX)

Trackable Export Services

UPS (UPS)

Trackable Export Services

DHL eCommerce (DHLeC)

Trackable Export Services

DHL Express (DHLE)

Trackable Export Services

eBay delivery services (eBay)

Trackable Export Services

RR Donnelley (RRD)

Trackable Export Services

Pitney Bowes (PBI)

Trackable Export Services

Globgistics (GG)

Trackable Export Services

Landmark Global (LMG)

Trackable Export Services

Asendia (ASD)

Trackable Export Services

SkyPostal (SKY)

Trackable Export Services

 

Import Carriers

Carrier name Services

SpeedPAK

Trackable Import Services

Pitney Bowes (PBI)

Trackable Import Services

Pitney Bowes (PBI)

Trackable Import Services

DHL eCommerce (DHLeC)

Trackable Import Services

FedEx (FDX)

Trackable Import Services

UPS

Trackable Import Services

Russian Post

Trackable Import Services

ELTA Hellenic Post

Trackable Import Services

Lietuvos Pastas

Trackable Import Services

Colissimo

Trackable Import Services

Ceska Posta

Trackable Import Services

Purolator

Trackable Import Services

La Poste

Trackable Import Services

Israel Post

Trackable Import Services

Japan Post

Trackable Import Services

 

Domestic Freight Carriers

Carrier name Services

R+L Carriers

Trackable Freight Services

Saia Motor Freight

Trackable Freight Services

YRC Freight

Trackable Freight Services

Pilot Freight

Trackable Freight Services

Estes Express Lines

Trackable Freight Services

Daylight Transport

Trackable Freight Services

Old Dominion Freight Line

Trackable Freight Services

GLS/GSO Freight

Trackable Freight Services

Echo Global Logistics

Trackable Freight Services

ABF Freight System

Trackable Freight Services

A Duie Pyle

Trackable Freight Services

Conway Freight

Trackable Freight Services

uShip Freight

Trackable Freight Services

Main Freight

Trackable Freight Services

Old Dominion Freight Line

Trackable Freight Services

 

Tip
We recommend you upload tracking to eBay within your stated handling time. Buyers are more confident their orders will arrive when they receive regular shipping status updates, and are less likely to file "Item not received" claims.

Further information:

 

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