3 min article

Finding a listing

Occasionally you might not be able to find a listing on our site anymore. This could just be because someone else already bought the item, but sometimes there may have been an issue with the listing and we needed to remove it.

If you can't find a listing you saw earlier, try going further down the search results page, or using some slightly different search terms. Since we get new inventory all the time, listings that once appeared at the top of our search results may no longer appear there.

A listing I was interested in has disappeared

This can happen for a few reasons:

  • The seller ended the listing early. If you were watching the item, the listing may still appear in your watch list. Sometimes sellers leave a message in the listing explaining why it was ended sooner than expected
  • Someone else bought the item using Buy It Now so the listing ended immediately
  • The listing didn't comply with one of our policies, so we removed it. When this happens, we email any bidders to explain why. If you don't see this email in your inbox, check your junk and spam folders

The listing for the item I bought has disappeared

If you've bought an item but can't find the listing on the site anymore, you should still be able to find the listing details in one of the following places:

  • Your Purchase history - opens in new window or tab – Be sure to scroll through all sections, including Canceled items, Canceled invoices, and Returns and canceled orders
  • Your confirmation email – If you bought the item as a guest, the listing won't appear in your purchase history. Instead, look for the eBay guest order confirmation email you received after you bought the item. This email includes all your order details

If we've removed a listing, and you've already bought and paid for the item, we recommend waiting 10 days for it to arrive. If your item hasn't arrived after 10 days, let us know. If you receive your item, but want to return it, you can request a refund.

Tip
Consider adding listings you're interested in to your watch list – you'll be able to find them again more easily in the future.

If you can't find a listing you saw earlier, try going further down the search results page, or using some slightly different search terms.

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