You should only report a seller if you think they're violating our policies, for example:
- They offer to sell you a listed item outside of eBay
- They don't intend to complete the sale
- They sent threatening messages or used abusive or vulgar language
- They published another member's contact information
- The seller has provided you with false contact information
- You suspect the seller is under the age of 18
This isn't an exhaustive list – you'll find all of our policies here.
If the seller isn't violating any of our policies, and your issue is related to a purchase, you shouldn't report the seller to us, but you can still get help. Read our returns articles to find more information if:
- The item hasn't arrived
- The item is damaged or faulty
- The item didn't match the seller's listing description
If you've spotted an item that shouldn't be listed on eBay, you don't have to report the seller, you can just let us know by reporting the item.
How to report a seller
If you think that a seller is violating one of our policies, please contact us.
What to do if eBay ended a listing you were trying to purchase
If you bought an item, and then received a message from us saying that the listing has been removed, you don't need to report the seller to us, but you'll need to open a return to get your money back.
We take all reports seriously, but please make sure your claims are accurate. Learn more about false reporting of policy violations.