2 min article

Appeal eBay's decision about a return or missing item for buyers

If you don’t agree with our decision after we’ve been asked to step in and help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.

Are you a seller looking to appeal a decision? Read our article on appealing a decision as a seller

Information you'll need when appealing

If you want to appeal the decision on a case, you'll need to provide new, additional information to back up your appeal. This can include things like:

  • Photos showing that the item doesn't match the listing description
  • Tracking details showing that the seller received the item you returned
  • Proof that your item was delivered to the wrong address
  • A copy of a police report, if applicable
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