Information you need when appealing
If you want to appeal the decision on a case, you need to provide new, additional information to back up your appeal. This can include the following:
- Photos showing that the item doesn’t match the listing description
- Tracking details showing that the seller received the item you returned
- Proof that your item was delivered to the wrong address
- A copy of a police report, if applicable
When you make an appeal, we’ll review the case and any new information you provide and come back to you with a final decision. We’ll usually get back to you within 48 hours, though occasionally it can take a little longer.