Are you a seller looking to cancel an order? Read our article on how sellers can cancel orders.
If you need to cancel an order, submit the cancellation request as quickly as possible. If the seller has already shipped your order or if it was purchased during an eBay Live event, they won't be able to cancel it.
Tip
Keep in mind that if your purchase contains more than one item, the entire order will need to be canceled – you can't cancel individual items.
If the seller has not yet shipped the order, you may be able to ask the seller to cancel your order. Here's how:
- Go to your Purchase history - opens in new window or tab and find the order you want to cancel.
- Select the More actions dropdown menu and select Cancel this order.
- If you don't see the Cancel this order option, the order isn't eligible for cancellation.
- Select Submit.
We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days. If the seller accepts, we'll then send a confirmation of cancellation to both your registered email address and your eBay Messages - opens in new window or tab.
Tip
If you've already requested a return or reported an item that hasn't arrived, you'll no longer be able to cancel the order.
If the seller declines your cancellation request, or if they've already shipped your item, you'll need to wait until you receive the item and then request a return. If your order wasn't canceled and you haven't received the item, you can report that the item hasn't arrived once the estimated delivery date has passed.
You can find more information in our Order cancellation policy.