When did the eBay vault become PSA Vault?
In May 2024, we closed a three-part transaction and partnership with Collectors, an industry leader in sports and collectible card grading and authentication, to bring a more seamless and powerful experience to the US collector community. The transactions included the sale of the eBay vault to PSA, which allows for an effortless customer journey across buying, grading, selling, and storage. See the full press release.
Who do I contact for support regarding my vaulted items?
For any support or issues related to your vaulted items, please direct your inquiries to PSA customer support.
Do I need to register for a PSA Vault account?
If you had an existing PSA account under your eBay email address prior to April 2024, your vault information was automatically added to the PSA Vault. If you did not have a vault account, or had a PSA or eBay account under a different email address, a temporary account will be created on your behalf until you sign up directly through the PSA's website.
Where can I find the terms of service that apply to the PSA Vault?
By choosing to send your card to the PSA Vault through eBay, you will agree and accept the PSA Vault Terms of Service and gain access to secure storage, streamlined selling through eBay, insured protection for your items, and easy tracking of your vaulted items.
How do I know if a card I want to buy is already in the PSA Vault?
Cards that are already in the PSA Vault will have a vault badge next to the listing photo. You can go to PSA’s eBay store to explore all vaulted items, or browse eBay like you normally would and look for items with the PSA Vault badge. If an item is not in the PSA Vault, but is eligible to be, you can send it to the PSA Vault yourself upon purchase.
If the PSA Vault is in Delaware, why am I shipping a card I have sold to another location?
All cards destined for the PSA Vault are required to go through our Authenticity Guarantee service at no cost to the buyer or seller. If your buyer chooses to send their purchase to the PSA Vault, you will first ship the card to our Authenticity Guarantee partner’s facility to be inspected by professional, independent experts.
How will I know when a card I purchased or sold has arrived at the PSA Vault?
Buyers and sellers can track shipping as they normally do for other purchases on eBay. You will get a notification when the item has shipped from the seller, and a second notification when it has arrived at the PSA Vault. In between, you will see when it has arrived at our Authenticity Guarantee partner’s facility and passed inspection.
What can I expect with the PSA Vault experience?
As of the launch of the new PSA Vault experience, your vaulted collection experience is accessible via PSA’s website and eBay's My Collection tool, and you're able to sell on eBay through PSA. Additional information around the PSA Vault can be found on the PSA Vault FAQs page here. You can find information regarding consignment rates for sales through PSA on eBay here.
What if I have other questions about the PSA Vault?
Visit the PSA Vault website and the PSA Vault Terms of Service on PSA’s website for any other questions.
Who do I contact with an issue or questions about my PSA Vault account?
Please reach out to the PSA Vault customer support team via https://www.psacard.com/support.