verticalvisions on eBay

About

Vertical Visions is a Maryland limited liability company and family business established in 2001. We offer patented products that are hand soldered in the USA for vehicle owners and auto repair shops to resolve fuel pump, wiper, door lock and other relay problems on 2007-2021 vehicles. We strive to provide the best support in the business and we're available via telephone, email, or Facetime to help our customers.

Location: United StatesMember since: Jul 15, 2001

Feedback ratings

Last 12 months

Positive258- positive feedback in last 12 months

Neutral1- neutral feedback in last 12 months

Negative5- negative feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description

4.9

Reasonable shipping cost

4.8

Shipping speed

5.0

Communication

4.9

All feedback (2,061)

l***3 (3)- Feedback left by buyer.
Past 6 months
Verified purchase
The delivery was delayed by just a few days. The owner was very nervous that I would write a negative review. Since this is a small business, a negative review could seriously harm him. I support small businesses. Small businesses must rely on customer trust and personal interaction. For a small business, treating customers poorly can have disastrous consequences.
Reply from: verticalvisions- Feedback replied by seller verticalvisions.- Feedback replied by seller verticalvisions.
Your delivery was indeed delayed by a few days, yet you initially left us negative feedback without ever contacting us. Ebay feedback is intended to reflect the performance of the seller and his product, not the actions of the delivery service that you selected.
9***2 (431)- Feedback left by buyer.
Past year
Verified purchase
Item arrived quickly as described. This relay system worked perfectly. Simple to install. Seller sends plenty of information along with instructions. even a # to call if you still have a problem. Cannot say enough good about this seller!!!Will recommend him to any one having a fuel pump issue with one of these chrysler products. Thank you again !!AAAAA+++++ !!!!!
b***d (200)- Feedback left by buyer.
Past 6 months
Verified purchase
As described Fast shipping.
l***l (906)- Feedback left by buyer.
Past 6 months
Verified purchase
As listed, fast shipping, high quality, great value, recommended
4***1 (429)- Feedback left by buyer.
Past 6 months
Verified purchase
DO NOT waste your time with this guy!! DID NOT work as claimed! I called and he was a real “tool” and states “none of his items are ever bad”. Even asked me if I had key on when I was trying to start it? DUH Pretty hard to be trying to start a vehicle without a key. he was an engineer so I guess he thinks he’s smarter than everyone even though hes not!! . I sent it back for a refund. Then he had the audacity to claim I used pliers on it, which was a lie and still claims it works fine.
Reply from: verticalvisions- Feedback replied by seller verticalvisions.- Feedback replied by seller verticalvisions.
I'm exhausted by dealing with you. You're mad because the video you sent us demonstrated you don't know how to use a multimeter, which led you to believe our part was faulty. I spent 24 minutes on the phone with you and even sent you another part that confirmed our parts were working fine, yet you never returned both parts. And yes, we have the photos and video showing the part you returned works fine. Is it not possible you had another issue preventing starting? You are angry at the world.
4***9 (1249)- Feedback left by buyer.
Past 6 months
Verified purchase
Quick shipping well packaged

See all feedback