hello . for information about how I like to ship my items, I pack them as secured as possible, I also like to give an extra little something as a thank you . i dont always remember to do this but i do try. I send pictures of the boxes and shipping label . if items are damaged please send me clear pictures of the damages. I will have to send these on to usps in order to get a refund for that item. I believe ebay covers this on your end but not my end .so if you would send picture of damaged items that would be greatly appreciated.