savemart_01

All feedback (37)

• 6***1 (232)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item never got sent out past creating the shipping label…. Tried to contact after 2 weeks got told they shipped and tracking never moved. eBay had to step in for the refund. Absolutely frustrating and ridiculous.

  Reply from: savemart_01- Feedback replied by seller savemart_01.- Feedback replied by seller savemart_01.

  We sincerely apologize for this order not being delivered. The tracking never updated due to a carrier issue, and we completely understand the frustration. A full refund was issued through eBay to make sure the buyer was not at a loss. We’ve since improved our shipping process to ensure this doesn’t happen again.
• e***1 (571)- Feedback left by buyer.

  Past year

  Verified purchase

  Seller sent factory second knife, which was not listed in description trying to pass off as brand new in box. Box was squashed and blade was a different color from description on picture. Buyer beware you will not get what is listed. I messaged seller they said they were out of stock of item and can’t change the listing, which is totally false. they were not interested in my complaint and are scamming people that aren’t aware of factory seconds.

  Reply from: savemart_01- Feedback replied by seller savemart_01.- Feedback replied by seller savemart_01.

  “We are very sorry to hear about this experience. The knife you received should not have been listed incorrectly, and we regret the condition of the packaging as well. We’ve reviewed the listing and corrected the details to ensure accuracy moving forward. Customer satisfaction is very important to us, and we take this feedback seriously to improve.”
• 4***6 (47)- Feedback left by buyer.

  Past year

  Verified purchase

  Shipping was good the packing was good description of the item was terrible it showed a high grade knife steel when I got the knife it was low grade blade steel . If the knife blade K390 as advertised it would have been a good deal . For a new knife it was not in the correct box. The steel on the knife blade wasn't correct. VG-10 stamped on blade. The blade should have been stamped k390 steel as in described.

  Reply from: savemart_01- Feedback replied by seller savemart_01.- Feedback replied by seller savemart_01.

  “Thank you for the feedback. We’re glad the shipping and packaging met your expectations, but we sincerely regret the confusion with the description. The listing was not as clear as it should have been, and we’ve already updated it to reflect the correct details. Customer satisfaction is very important to us, and we appreciate your input to help us improve.”

  
• b***m (148)- Feedback left by buyer.

  Past year

  Verified purchase

  Ordered a Delica which was supposed to have the premium K390 steel as advertised. I received the Vg-10 version which was defiantly a downgrade, Messaged seller but have not recieved a reply back.

  Reply from: savemart_01- Feedback replied by seller savemart_01.- Feedback replied by seller savemart_01.

  “We’re very sorry for the mix-up with this order and for not responding as quickly as we should have. The wrong version was sent, which we understand was disappointing. We’ve since corrected the listing and improved our communication process to ensure this doesn’t happen again. Customer satisfaction is very important to us, and we appreciate your feedback.”
• 3***y (724)- Feedback left by buyer.

  Past year

  Verified purchase

  Great Ebayer! Fast shipping!
• e***e (194)- Feedback left by buyer.

  Past year

  Verified purchase

  Arrived in good condition. Good packaging.