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Reviews (1)
Jul 19, 2020
Something's very, very wrong.
0 of 1 found this helpful Everything started out perfectly. The set up was smooth, I plugged everything in, turned it on, downloaded the driver etc, and then began to do a test drawing. Within ten minutes of me turning it on to use it, it began heating up.
15 minutes in, it was hot; not hot to the point where you could burn yourself, but hot. I acutally began sweating as I drew. I turned it off out of fear of frying the battery or hardwear inside. Maybe I'm just the worst at navigating tech set up, or I missed something or I actually have something plugged in wrong (though I doubt it since I followed a tutorial video). But I know for a fact that all the artists I follow on YouTube who have purchased and reviewed the pro models have had nothing like this happen to them.
The heat began effecting the multi-touch feature. I'd go to zoom in or out or move the canvas on photoshop, and sometimes it took me five tries for the tablet to pick up on my finger movements. The pen presure sensitivity started acting up as well due to the heat. It started off fine when I was doing the sketch for my test drawing but when I moved to the coloring, it turned inconsistant with the strokes; sometimes, when I was making a mark, a big blotch of color would appear as soon as I touched the pen down without pushing hard at all.
The actual feeling of drawing on this tablet's surface is incredible and the color accuracy is everything I'd hoped it would be. If I can't find a solution, I'll unfortunately have to send this beautifully engineered pro model back.
It's so frustrating, too, because every Wacom outlet I've messaged: twitter, instagram, youtube, etc, haven't responded to my inqueries, which is heartbreaking. They claim to be there for the creatives of the world by producing the best of the best, but can't even take the time to answer a question regarding a product that's supposed to be top of the line.