performanceguarantee

Seller feedback (1,888)

• a***a (310)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Unfortunately, the furnace arrived damaged. The packaging from the manufacturer is grossly insufficient for such a relatively heavy item and was damaged during shipping. The furnace was returned and I was given full credit. I ordered a second furnace and it arrived in even worse condition than the first one again due to horrible packaging. The vendor was incredibly helpful and professional. In summary, happy with the vendor. No so happy with Suburban’s choice of packaging.
• k***k (137)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Contacted seller and asked to confirm that rotors included installation hardware. Seller confirmed included. Both rotors shipped in their retail boxes with just a shipping label attached. Rotors looked to have been repackaged or previously returned and NO installation hardware included. I contacted seller, he apologized and offered to check his inventory. Unfortunately, he could no locate them and offered a partial refund. We later found rotors not compatible with car. Return/refund completed.
• l***l (4892)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller modified the address to remove the PO Box number, new USPS employees do not know who to give it to and had this in the return cart for the next truck to return to sender. A delay in receiving this cost our shop time and labor totaling $247 just because they removed a 4 digit number from the shipping label. While the seller's user name is performanceguarantee, they failed to perform and guaranteed nothing in return. Apology accepted, our customer was refunded but we were not.
• s***l (755)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Shipped insanely fast and arrived quickly. Ordered on Friday morning and it was at my house Saturday at noon. Very well packaged. Great seller.
• o***n (602)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Fantastic price and lightning fast shipping. I received it 2 days after placing my order. Highly recommended seller
• n***n (139)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  They were great at returns sending shipping label and such. The lights did not come close too fitting. They need to double check their Ebay site to make sure what they sell does fit your Truck or Car. I bought lights from another seller and they worked without any issues and cost half as much. This seller is easy to communicate with, just a hassle having to return them and waiting for a refund in which I had to call again on that status.