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About us
Here at Koi Kompanion, we strive to make the customer our first priority. High standards are kept and strict shipping protocols are consistently met for the assurance that orders arrive on time and healthy.
Seller feedback (3,886)
- i***7 (33)- Feedback left by buyer.Past yearVerified purchaseI received my order on Thursday, September 12, 2024. It was a well package; however, the 2 of 10 swordtails were dead. I did try to contact the seller for a replacement or refund for the last 48 hours and NO RESPONSE. I also sent a picture of the dead fishes within the orignal container. So far, I am very disappointed and unsatisfied of the seller. The seller only care of the money but not the deliveral product & service. One purchase is enough for me and no more next time for this seller.
- t***e (53)- Feedback left by buyer.Past yearVerified purchaseEffortless transaction. Efficient eBay seller. Cutting was received in an insulated envelope, after it was wrapped in damp paper and then wrapped in newspaper and plastic wrap. The nodules were broken when the cutting arrived, but seller disclosed that in the listing. Can’t wait to pot the cutting this afternoon. Would do business with this seller if I ever need something they have for sale. Thank you.
- f***f (430)- Feedback left by buyer.Past yearVerified purchaseDelay in shipping due to hurricane. Communication was great. Item was as described. Will deal again.
- 2***r (1)- Feedback left by buyer.Past yearVerified purchaseShipped extremely quickly, the buyers responded to me very fast to the questions I had, fish arrived packed with styrofoam and an ice pack (Houston) and were all safe and sound and it even looks like I got sent an extra fish just in case one didn’t make it, which is absolutely awesome of the company.
- 8***o (34)- Feedback left by buyer.Past 6 monthsVerified purchaseGreat communication, fast delivery, Fish are healthy and eating and investigating the 125 gal. Great Seller on EBAY Highly Recommend!
- 0***0 (65)- Feedback left by buyer.Past yearVerified purchaseBest customer service! It was super hot when my first eel was delivered and arrived DOA even though it was very well packaged with ice pack wrapped to protect the fish from extreme temperatures. The seller then sent me a replacement the following week. They packaging is very well done and fast shipping. Highly recommend.