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All feedback (4)
- priority_tire (495200)- Feedback left by buyer.Past monthVerified purchase★★★★★Excellent e-BAYer★★★★★Highly Recommend★★★★★
- *****- Feedback left by buyer.More than a year agoVerified purchaseThanks for helping with our college fund.
- k19852009 (1998)- Feedback left by buyer.More than a year agoVerified purchaseThank you so much for your purchase and I hope you enjoy!
Reviews (1)
Jun 17, 2025
On June 16th, I placed an order for tire...
On June 16th, I placed an order for tires from Priority Tire on eBay and paid for installation at Pep Boys in Chico. The tires were delivered at 1:21 p.m. on the same day. Despite not hearing from Pep Boys, I reached out to them around 3:00 p.m. to inquire about the status of my tires. They assured me they would call back after locating the tires, but failed to do so. The following day, I followed up with Pep Boys again, only to be informed that they had not yet found the tires but would continue searching. Unfortunately, I did not receive any further communication from them despite repeated attempts to contact them.
Finally, after reaching out to Pep Boys corporate office, an appointment was scheduled for 1:00 p.m. on June 17th, during which I arrived 20 minutes early. Upon arrival, I was informed that they required information about the origin of the tires before commencing the installation. This caused a delay and resulted in a late start for the installation process.
Throughout the installation, additional issues arose, such as the technician s lack of experience with mounting and balancing 35-inch tires, as well as the drilling of holes in my used tires without my consent. The tires were eventually balanced, but an excessive amount of weight was required, leading to an abnormal imbalance.
Furthermore, the tire pressures were set at 79 PSI in the front and 65 PSI in the back, which seemed unusually high. Upon further inspection at home, I discovered that Pep Boys had indeed drilled holes in the tires, which was not part of the agreed-upon service.
Given the numerous issues and miscommunications that occurred during this process, I am deeply dissatisfied with the overall experience. I seek proper compensation for the inconvenience and subpar service provided by Pep Boys in Chico. It is evident that improved communication and adherence to service requirements are imperative in ensuring customer satisfaction and maintaining a reputable establishment.