Rabbit Air was sold to me as “unopened, brand new in original unopened, untampered with packaging”. This was not the case, as two items were missing: a medium filter frame and the corresponding filter. Seller did state no filter included but, the original package had the box for one filter ticked off, I was told to also ignore that! Seller stated that he opened the box, checked the contents and sealed it back up. Seller said Rabbit Air sold me two items that I did not need. It does run.
Reply from: glitetradi0- Feedback replied by seller glitetradi0.- Feedback replied by seller glitetradi0.
The item is brand new,not defective,never been plugged in and in its original packaging.We stated in the description and on the very top that the item comes without the filter 3 times only.Before sending the payment to us you emailed and said that were aware that no filter was included.Later,you wanted us to REFUND you for the filter.Sorry,we can’t refund for the item we never advertised for.All the filter frames were included as well.Please read the instructions.
Follow-up from: u***u- Feedback followed up by buyer.- Feedback followed up by buyer.
I think the air purifier should have been listed as “open box with missing filter and damage to the original packaging”. It is not uncommon to purchase items in open and/or damaged boxes. For seller to open the box to inspect the contents, seal it back up and list it as “new, no filter included”, is somewhat misleading. The unit is running and I have installed the filter/frame that Rabbit Air stated I needed.
k***i (3357)- Feedback left by buyer.
More than a year ago
Verified purchase
Lightning fast shipping and item better than described. Thank you so much!!! Will buy from again without a doubt.
i***9 (302)- Feedback left by buyer.
More than a year ago
Verified purchase
Fast shipping, great ebayer!
r***3 (1040)- Feedback left by buyer.
More than a year ago
Verified purchase
Great customer service, quick responses and helpful information.